Subject: Client Complaint
From: Pritish Nandi <[email-masked]>
To: "Surajit Bhadra" <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, "Surajit Bhadra" <[email-masked]>
Date: Thu, 30 Jul 2015 02:27:58 +0530 (IST)

Denvy Chat - Authorized violation of our terms: Please review- This is chat for Derek and not Denvy 

Good Afternoon, 

When reviewing chat sessions I noticed that Denvy handled a chat with [email-masked] today however the information he is providing is inaccurate and in fact encourages fraud behavior with a member. 

Derek 

2:50 PM 

Welcome to our Live Chat service. While I read the details you provided, can you please add [email-masked] to your email addressbook/safe list? This will help future assistance reach you properly. 

Hi, how can we help you today? =) 

[email-masked] 

2:51 PM 

will there be any problem if want to change the name of our account n keep the same id 

[email-masked] 

2:52 PM 

will there be any problem if we want to change the name in our account to another name 

Derek 

2:53 PM 

No, there will not be problem. You can do that 

[email-masked] 

2:53 PM 

what about the gender ?? 

Derek 

2:54 PM 

You can change the Gender from the General Profile Survey 

[email-masked] 

2:54 PM 

okay but that will affect our accounts right for ex. cancelling or terminating it. 

Derek 

2:55 PM 

No, it will not affect anything until and unless you have any other account in your household or per computer 

[email-masked] 

2:56 PM 

there is only one account. 

so no problems right ?? 

Derek 

2:57 PM 

No 

[email-masked] 

2:58 PM 

while requesting payment in the form of check n suppose we want to gift that amount to our dear ones. Can we give their names in the check in the place of our names. ?? 

Derek 

2:59 PM 

You can choose the InboxDollars e-Card as your payment an gift the card directly to whom you want to gift 

[email-masked] 

3:00 PM 

yes but that has 3dollar extra processing fee ?? 

Derek 

3:00 PM 

No, it an emailed version 

There will be no processing fee associated with it 

[email-masked] 

3:01 PM 

okay thanks. requested my first check waiting for the payment. Thank you very much. 

Derek 

3:02 PM 

You are most welcome 

[email-masked] has rated the chat Good 

Derek 

3:02 PM 

Thank you for taking the time to Chat with me. 

Have a great day! 

[email-masked] 

3:02 PM 

Have a great day Too and thank you once again :) 

Derek 

Our policies and terms specifically state: 

· Valid Information 

Members must be living individuals, and not corporations or any other type of entity. Members must provide a valid Email Address during registration in order to activate their InboxDollars® Account. The country listed in your Member Profile must be the country you are both living in, and logging into your InboxDollars® account from. In addition, any time Members provide information to this Website, to any Advertisers as defined in Section V, or in response to any Offer , such information must be accurate and complete and be your own information and not the information of any other person. This includes, but is not limited to, the registration process, Profile Surveys, and any other place where information is requested. You agree that InboxDollars®, our Advertisers, or any of our third party vendors or agents may contact you through any email or other contact information provided by you. 

By Denvy telling this member they can change their name, gender and account information allows this member to go back and forth requesting payments most likely on multiple accounts due to the name changes. 

This is not acceptable and Denvy surely is aware of policies due to the length of service he has had with our site. The information he provided and encouraged of this member is completely a violation of our terms. 

R egards, 
Pritish Nandi