Subject: Training Ticket-24/07/2015
From: Pritish Nandi <[email-masked]>
To: Arun Kumar <[email-masked]>, "Binod Joshi" <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Devender Madan" <[email-masked]>, "S indra kumar . singh" <[email-masked]>, "Mayank k . arora" <[email-masked]>, "Pankaj Sharma" <[email-masked]>, "Rahul Singh" <[email-masked]>, "Ramananda " <[email-masked]>, Romesh Singh <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, "Sona Kala . Chakma" <[email-masked]>, "Soumya Mukherjee" <[email-masked]>, "Surajit Bhadra" <[email-masked]>
Date: Sat, 25 Jul 2015 05:45:51 +0530 (IST)

#20544 – Scott – First off you are not authorized to issue ANY manual credits to a Member that is requesting more than $20. It is unacceptable to issue part of the Member’s request while escalating the rest, the entire request should have been escalated. 
This is made a much times worse by the fact that this Member is a threat Member. If he thinks you’ve entered his credit, he will be incredibly likely to threaten us if we ask for his confirmation emails. 

Feedback- No issues with the chat. Did the right thing. No trace of applying credit more than $20.00. We have not been given any confirmation on how to deal with threat members. Did the right thing as per the process. If he does not want us to process the crediting request he should let us know about the symbols and also what needs to be done and not to be done. (No fault) 

#20134 – Aston – This Member did not provide us with his email address. This is the first thing that must be obtained before telling a Member anything. We cannot answer a Member’s questions until we know who he is. 

Feedback- Chat was in continuation so no need to ask for email address as the email address was already mentioned. Please check ticket 21030 (No Fault) 

#20889 – Derek – This Member is clearly marked as “No more manuals” and a note that says that no further manuals can be given to the Member. There is no acceptable reason for this; the only way this could have happened would be if you did not follow our procedures. This cannot happen again. 

Feedback- no more manual credit marked for offers however credit applied for Survey. Does not mentioned that cannot give for Survey. Should have mentioned clearly that no more manuals for all. Client needs to create correct guidelines. (No fault) 

#21354 – Derek – This Member was requesting more than $20.00 worth of credits. You were not authorized to enter these credits or assist this Member. This should have been escalated. 

Feedback- Manual credit more than $20.00 so should have escalated further to resolution center. (Surajit's Fault) 

#21829 – Coby – This issue has nothing to do with being Disengaged. All Members in bucket 3 are blocked from Emails no matter whether they are Engaged or Disengaged. Being Disengaged only matters to Members in Bucket 1 or 2. 

Feedback- Should not escalate cases for Member on Bucket 3 Disengaged as they are not authorize to receive paid emails. Only send members with Bucket 1 and 2, disengaged to RC. (Chetan's Fault- Knowledge Gap) 

#20358 – Ricky – This credit as entered at $0.00 and had to be fixed by me before I could approve it. Make sure you are entering the correct amount when entering manual credits. 

Feedback- Could be a system error however not sure as this happened with me today as well. Tried applying credit for Big Bucks Survey and it entered twice when I just entered it once. Not sure about it. 

R egards, 
Pritish Nandi