Subject: Client complaint
From: Pritish Nandi <[email-masked]>
To: "Devender Madan" <[email-masked]>
Date: Wed, 22 Jul 2015 22:34:09 +0530 (IST)

LiveSalesman Management, 
This is in regards to ticket #22085, by Denvy. 
First off, this Member never asked you for any credit. She said she’s trying to complete My List and it isn’t updating when she’s doing Cash Offers. 
If the Operator had been paying any amount of attention, he could have resolved this Member’s question right away by telling her that My List doesn’t update until she is credited for the Cash Offers. Since this Member doesn’t have credit for any Cash Offers, it should have been obvious to the Operator that her My List shouldn’t be updated yet. 
The Member is most likely unaware of the crediting timeframe for Offers, too. So, once the Member understood that she will not have her My List updated until Offers credit, the Operator was more than welcome to tell her how long to wait for Offers. 
Instead, without the Member providing the name of ANY Cash Offer she supposedly completed or any date (let alone a date over 30 days), the Operator gave this Member our crediting message. 
Furthermore, the Operator entered a manual credit for £13.00 for Peanut Labs. Neither Peanut Labs, nor the amount £13.00 were ever mentioned in this ticket, or any other ticket this Member has ever created. 
This ticket is incredibly disturbing, because it shows a complete absence of any attempt to provide good customer service. I expect an immediate explanation of what happened, and details of exactly how this will be prevented in the future. 

R egards, 
Pritish Nandi