Subject: Explaination required- Client complaint
From: Pritish Nandi <[email-masked]>
To: "S indra kumar . singh" <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Fri, 26 Jun 2015 03:51:09 +0530 (IST)

Please explain the reason for incorrect answer even after my email about sweepstakes. Why did you not ask when I am there in the shift????? 

Training Tickets 6/25/15 

From: Andrew Alsdurf 

Date: Fri, 26 Jun 2015 at 1:44am 

Category: Training Tickets 

#11393 – Ian – These attempts to answer questions that you are clearly not properly trained in must stop immediately. The information you gave this Member is not only false, it is the exact opposite of the correct answer. 
You told this Member that because he is Gold, if he wins 1 Sweepstake, he’ll get 2. This is absolutely wrong. The Member will always receive the exact amount we tell him he will receive. This will never change. 
The amount we tell the Member he will get is different if the Member is Gold. So for instance, if a non-Gold Member and a Gold Member complete the same activity, the non-Gold Member will see a reward amount of 1 Sweep, while the Gold Member will see a reward of 2 Sweeps. 
A Gold Member will never see the amount we offer a Non-Gold Member. All calculations for what a Gold Member will receive are made before we offer the Member anything, so whatever number of Sweeps we tell a Member they will get is correct and not subject to any change because of their status as Gold Member. 
If you are not properly trained on a topic, you need to let us know so that we can provide proper instructions, not attempt to provide incorrect information to the Member. 

R egards, 
Pritish Nandi