Subject: Re: Late collection / 9768904350
From: Rehan Khan <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 24 Feb 2020 22:42:31 -0700 (MST)

Hi Apoorv, 

I am asking about the order number 6464098429 not this one(9768904350). 
The ticket number is 453201. 
The tracking id is 45663845172 & 45663852931 

Customer did not receive his order and we've escalated to courier team many times but did not receive any response from their side and customer chasing us for his delivery. 

So please do the needful. 

Regards 
Rehan 

From: "Apoorv Joshi" <[email-masked]> 
To: "Rehan Khan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, 24 February, 2020 23:04:30 
Subject: Re: Late collection / 9768904350 

Hi Rehan, 

In the following order: 9768904350 

I see that the refund has already processed on Feb 20, 2020 for the return and the ticket has already been closed 3 days ago. Please advise what is pending in this case at the moment. 

Regards, 
Apoorv 

From: "Rehan Khan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Monday, February 24, 2020 10:20:54 AM 
Subject: Re: Late collection / 9768904350 

Hi Team, 

This case has pending from long time. Please do the needful as soon as possible. 

Regards 
Rehan 

From: "Rehan Khan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 17 February, 2020 18:57:04 
Subject: Late collection / 9768904350 

Hi Team, 

Customer has raised his return request on Feb 9, 2020 but still courier partner did not collect his item yet. 
We escalated to courier team but still they did no collect the item. 

Customer also claim that courier team declined to pick up the item due to lack of space on transport. 

Please do the needful. 

Order number - 9768904350 
Ticket number - 458959 

We are looking forward to hearing from you. 

Regards 
Rehan