Subject: RE: different item order number:6461044486
From: Sachin Maheshwari <[email-masked]>
To: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, EcomRDC babyshop5 <[email-masked]>, Salik Khan <[email-masked]>, EcomRDC babyshop5 <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Inayat Ali <[email-masked]>, Mohammed Obiedo <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ahmad Daher <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 24 Feb 2020 05:27:59 +0000

Hi @Mahmoud Emadeldin Mahmoud   Elsayed<mailto:[email-masked]>,

Item shown on site is of an old color, whereas customer received is a new color.

Can you please connect with customer & convince for keeping the same item or else we can take it back for refund.

We have already initiated the image replacement.

Regards
Sachin
04-5175412

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Sent: Monday, February 24, 2020 9:02 AM
To: Shakeeb Arsalan <[email-masked]>; EcomRDC babyshop5 <[email-masked]>; Sachin Maheshwari <[email-masked]>; Salik Khan <[email-masked]>; EcomRDC babyshop5 <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Inayat Ali <[email-masked]>; Mohammed Obiedo <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Ahmad Daher <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: RE: different item order number:6461044486

Dears @EcomRDC babyshop5<mailto:[email-masked]>

Please check and help.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 23, 2020 6:53 PM
To: Sujeewa Hurbert <[email-masked]<mailto:[email-masked]>>; EcomRDC babyshop5 <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Mohammed Obiedo <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ahmad Daher <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: different item order number:6461044486

External email sender, please take precaution.
Hi Team,

Any update ?

Regards

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "sujeewa hurbert" <[email-masked]<mailto:[email-masked]>>, "ecomrdc babyshop5" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Mohammed Obiedo" <[email-masked]<mailto:[email-masked]>>, "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Ahmad Daher" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 17 February, 2020 20:17:56
Subject: Re: different item order number:6461044486

Hi Team,

We are still your response on below case. Kindly help us to close this case as it is pending since 1 month.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "sujeewa hurbert" <[email-masked]<mailto:[email-masked]>>, "ecomrdc babyshop5" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Mohammed Obiedo" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 30 January, 2020 23:55:15
Subject: Re: different item order number:6461044486

Hi Team,

Kindly assist with the following concern,
Kindly contact the customer and arrange exchange or return
(Check the attachments customer shared with us)

Regards
Shakeeb
________________________________
From: "Mohammed Obiedo" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 30 January, 2020 20:04:10
Subject: different item order number:6461044486

Hi Team

With reference to order number : 6461044486

Ticket :414620

customer received this order :157101187 different than the picture and the description on website (Check the attachment)

we escalated to WH with no response

Regards,
Obiedo

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