Subject: Prize Voucher 5g Gold
From: Seeta Seeta <[email-masked]>
To: Reddy Prasad <[email-masked]>
Cc: escalations dxbteam <[email-masked]>
Date: Thu, 20 Feb 2020 07:32:44 -0700 (MST)

Hi Prasad, 

Thank you for updating us on below case. 

Appreciate your assistance. 

Thanks & Regards, 
Seeta Kunwar 

From: "Reddy Prasad" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, February 20, 2020 7:31:52 PM 
Subject: FW: Prize Voucher 5g Gold 

Dear Seeta 

Trailing email is for your information. 

Regards 

Reddy Prasad 

From: Raquel Mojica <[email-masked]> 
Sent: Thursday, February 20, 2020 10:48 AM 
To: Reddy Prasad <[email-masked]> 
Subject: FW: Prize Voucher 5g Gold 

Dear Reddy, 

Just to update, I have confirmed with the customer. She received the voucher already 2 days back. 

Thanks, 

Raquel 

From: Mona Mahmoud < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, February 17, 2020 1:05 PM 
To: Merrin Thomas < [ mailto:[email-masked] | [email-masked] ] >; Raquel Mojica < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Prize Voucher 5g Gold 

Hi Raquel 

As discussed, we are sending the email today. 

Please inform the member that he will be receiving the email today. 

Regards 

Mona 

From: Merrin Thomas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, February 17, 2020 10:10 AM 
To: Raquel Mojica < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mona Mahmoud < [ mailto:[email-masked] | [email-masked] ] >; Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Prize Voucher 5g Gold 

Hello Raquel, 

Mona is in charge of this and she is on it. 

Regards 

Merrin 

From: Raquel Mojica < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, February 17, 2020 10:09 AM 
To: Merrin Thomas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mona Mahmoud < [ mailto:[email-masked] | [email-masked] ] >; Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Prize Voucher 5g Gold 
Importance: High 

HI Merrin, 

Kindly send the Kalyan gold voucher for those list I have already confirmed. 

Members are starting to follow up after I did d calling last Thursday. 

Thanks, 

Raquel 

From: Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, February 17, 2020 9:03 AM 
To: Raquel Mojica < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Prize Voucher 5g Gold 
Importance: High 

Dear Raquel 

Can you please check and revert back on trailing email 

Regards 

Reddy Prasad 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, February 17, 2020 8:51 AM 
To: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Abhishek Sisodia < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Prize Voucher 5g Gold 
Importance: High 

Hi Reddy, 

Can you please advise who we can verify the below concern? 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, February 17, 2020 9:28 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Abhishek Sisodia < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Prize Voucher 5g Gold 

External email sender, please take precaution. 

Hi Team, 

Could you please help us in the below case? 

Thanks & Regards, 
Seeta Kunwar 

From: "Abhishek Sisodia" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, February 17, 2020 10:39:56 AM 
Subject: Prize Voucher 5g Gold 

Hi Team, 

Please see in this case as, A customer has contacted us via Chat and claimed that she has got call from Landmark Kuwait [ 22289505 ] on Thursday i.e. 13 Feb, 2020 

According to the caller who was from Kuwait CentrePoint, customer has won 5g in Shukran Draw and she would be get a mail attached with the prize voucher and details moving forward but she did not get any such mail. 

Upon checking, customer has no order with us under email ID [ mailto:[email-masked] | [email-masked] ] but has Shukran account linked on 13 Nov, 2019 with Loyalty Card No. 1400000111421996. 

Customer Name : Sara Rateb Salem 

Customer Email ID : [ mailto:[email-masked] | [email-masked] ] 

So I would request you to put some light on the matter. 

Thanks for your assistance. 

Regards, 
Abhishek Sisodia 

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