Subject: Fatal Auditing 6 - 12 Feb
From: Seeta Seeta <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>
Cc: Mohd Imran <[email-masked]>, jessie caparas <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, malik ismail <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 20 Feb 2020 05:02:20 -0700 (MST)

Hi Nikhil, 

As you are already aware that we have started the auditing for emails/chats. In 6- 12 Feb auditing you have received 1 fatal and I want you to go through with the details and make sure that the same thing won't happen again. 

Fatal Details: 

Audit Type 	Audited By 	Agent Name 	Customer's Email Id 	Ticket No - Order Number 	Customer's Email Date 	Audit Date 	Email Score 	Email Score Category 
Email 	Seeta 	Nikhil Bishnoi 	[email-masked] 	445425 - 6461689974 	6-Feb-20 	6-Feb-20 	0% 	Fatal 

Reasons for fatal: 

- 447706 – 6462504158: Customer contacted you regarding the order status for C&C order. 

What can be done: You have followed the correct process but there is no point in escalating the case to JIRA for refund. Whenever there is NOT-PICKED orders on that time store team needs to do the RTS for refund. 

Thanks & Regards, 
Seeta Kunwar