Subject: Clarification Required
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 19 Feb 2020 03:43:13 -0700 (MST)

Hi Team, 

Below are the points where we require a clarification: 

- If the order status is ready to be shipped so we have been told that we can directly email to the store as well to know whether the order has reached the store or not. 

- In order updation/cancellation sheet most of the time when the agent was putting the details it's not there so again they have to put all details. Also, we need the exact time frame for order updation and cancellation 

- For C&C order if the status has marked not picked but there's no RMA or RTS so how we would know about the refund status. 

- Most of the time we don't have any update regarding the promo code/ promotion voucher, T&C, and Expiry date. 

We request you to arrange a call so we can discuss the concerns. 

Thanks & Regards, 
Seeta Kunwar