Subject: Quality Calibration (Livesalesman) 17th Feb. 2020
From: Mohd Imran <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>, Jessie Caparas <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Malik Ismail <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
Date: Mon, 17 Feb 2020 14:11:16 +0000

Hi Team,

As per our today's calibration please find the below quality scores for the month of Feb'20.

We need to start focusing on below points.

  *   Remarks mentioned by QA need to clear and with details of markdowns.
  *   Please mention ticked id and order id in different cells, or you may only mention ticket id as well.
  *   As per our quality benchmark i.e. 85%, majority of English agent is in the red section (Below benchmark) which is a concern.

Need more focus on the bottom quartile. Please share the scores and feedback with the agents regularly, hope to see improvement in scores in coming weeks.

Feel free to approach us in case of any doubt or requirements.

English
Arabic
Agent Name
Score
Agent Name
Score
Shivani Rani
95.6%
Ahmad Daher
100.0%
Abhishek Bargaonkar
91.9%
Musaab Husain
97.5%
Nitesh Singh
81.9%
Algaili Ahmed
95.7%
Nikhil Bishnoi
71.3%
Ammar Ali
95.6%
Abhishek Sisodia
60.5%
Ghazi Mohammad Ahmed
94.5%
Manish Kumar
46.5%
Abdel Moneim
93.8%
Rehan Khan
43.4%
Musaab Hussein Al- Anesi
92.5%
Process Score
71.40%
Musab Hussien
92.5%
Mohammad Tawfik
91.5%
Asjad Hussain
89.9%
Ezzaldeen Mahyoub
89.0%
Mohammed Shafeeque
88.1%
MD Ataullah
87.5%
Sharf Ali
86.7%
Ahmed Daher
85.0%
Haedar Mohammad
83.3%
Mhd Obiedo
82.5%
Mohammad Luqueman
71.7%
Ammar H
63.8%
Process Score
88.65%

Regards
Imran
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