Subject: RE: C&C Delay - 9768977928
From: "Ravi Sankar Podiyattillam" <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Max Ecom <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Shivani Rani <[email-masked]>, Max Burdubai <[email-masked]>
Date: Mon, 17 Feb 2020 06:59:08 +0000

Dear Apoorva

It has already shipped and I think that it is available in Burdubai store.

Burdubai store : Please confirm

Regards
Ravisankar
From: Apoorv Joshi
Sent: Sunday, February 16, 2020 5:22 PM
To: Max Ecom <[email-masked]>; Ravi Sankar Podiyattillam <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Shivani Rani <[email-masked]>
Subject: C&C Delay - 9768977928

External email sender, please take precaution.
Hi Team,

With reference to the order number: 9768977928
Store ID: Max - 60059

Order placed on Feb 1, 2020 and the status is still showing ready to ship. Kindly confirm if this has already been shipped to the store. If so, please help us loop the store to confirm the status of this order. Customer is chasing for her order.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 16 February, 2020 07:01:08
Subject: late shipping/// 9768977928

Hi Team,

Ticket number: 456075
Problem Statement: Late Shipping C&C
Order Date : Feb 1, 2020
Order ID: 9768977928
Store code: Max60059
Tracking Id: 976897792810060001
Assistance Required: Need Urgent Shipping

Issue Description: Customer placed order on Feb 1, and till now she has not received the order. As per the hybris the order status is READY_TO_SHIPPED

Kindly check and update as customer is chasing us for her order.

Thank you for your help!

Regards,
Shivani

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