Subject: WWD Delay - 6458939201
From: Apoorv Joshi <[email-masked]>
To: IranBudhathoki <[email-masked]>, [email-masked]
Cc: sachin maheshwari <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 16 Feb 2020 07:51:49 -0700 (MST)

Hi Team, 

With reference to the order number: 6458939201 
Item ID: 162176498 - - Chicco Liteway Basic Stroller with Bumper Bar 

Order placed on Dec 30, 2019 and the status of the WWD item is still shipped. Customer no longer wish to receive the above mentioned item due to the delay. Kindly confirm if this has left the WH, if so, please ask the team to return this back to WH and process it as a return. If not, please cancel this item and process a refund for the same. 

Customer is chasing for a refund. Please assist in closing this case on priority. Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammed Obiedo" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 16 February, 2020 18:30:11 
Subject: late WWD order:6458939201 

Hi Team , 

With reference to order number :6458939201 ,Ticket ID :389089 item ID :162176498 

AWB:00000080006127077 

Because of a late delivery the customer is asking to cancel this item, 

we escalated twice to WWD team to return the product so the customer can get his refund , However there is no response from thier side, 

Kindly check and assist, 

Regards, 
Obiedo.