Subject: RE: Lost In Transit - 6452944472
From: Sanjana Suresh <[email-masked]>
To: Priyanka Rajkumar <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Amr Essam <[email-masked]>
Cc: Ksaconloc Returns <[email-masked]>, ali inayat <[email-masked]>, Seeta Seeta <[email-masked]>, Sree Adhikessavan <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, K Nayan <[email-masked]>, Bhaskar Mandelia <[email-masked]>, Sidhartha Bhimania <[email-masked]>
Date: Sun, 16 Feb 2020 12:01:38 +0000

Hi @Priyanka Rajkumar<mailto:[email-masked]>,

Please note that we require a  valid ID with proof of Customer’s name and signature and time of delivery as a proof of delivery and not the AWB as attached.

As we cant see them in the attached POD, it is difficult for us to consider this as a valid POD.

Thanks and Regards,
Sanjana Suresh
Tel + 971 – 045174463
Email:- [email-masked]<mailto:[email-masked]>
[Image result for landmark group]

From: Priyanka Rajkumar <[email-masked]>
Sent: Sunday, February 16, 2020 3:51 PM
To: Sanjana Suresh <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Amr Essam <[email-masked]>
Cc: Ksaconloc Returns <[email-masked]>; ali inayat <[email-masked]>; Seeta Seeta <[email-masked]>; Sree Adhikessavan <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; K Nayan <[email-masked]>
Subject: RE: Lost In Transit - 6452944472

External email sender, please take precaution.
Hi Sanjana,

Can you please clarify? I believe the requirement of POD was to collect signature at the time of delivery.
This is as per the contract. If there is any other proof of delivery required please clarify so we can make it part of the process going forward.

Thanks and Regards,

From: Sanjana Suresh [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Sunday, February 16, 2020 3:34 PM
To: Jessie Caparas; Priyanka Rajkumar; Mohd Imran; Amr Essam
Cc: Ksaconloc Returns; ali inayat; Seeta Seeta; Sree Adhikessavan; Shakeeb Arsalan; Apoorv Joshi; Escalations Dxbteam; K Nayan
Subject: RE: Lost In Transit - 6452944472

Hi @Jessie Caparas<mailto:[email-masked]>,

As a client we cannot consider it as a valid POD as this has no information about the receiver of the shipment.

Thanks and Regards,
Sanjana Suresh
Tel + 971 – 045174463
Email:- [email-masked]<mailto:[email-masked]>
[Image result for landmark group]

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 16, 2020 2:38 PM
To: Priyanka Rajkumar <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Amr Essam <[email-masked]<mailto:[email-masked]>>
Cc: Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; ali inayat <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Lost In Transit - 6452944472
Importance: High

Hi @Amr Essam<mailto:[email-masked]> @Priyanka Rajkumar<mailto:[email-masked]> @Sanjana Suresh<mailto:[email-masked]>

What is the update for this order now?

We need to refund the customer asap.

Refund value is SAR 150.

From: Priyanka Rajkumar <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 13, 2020 5:49 PM
To: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Amr Essam <[email-masked]<mailto:[email-masked]>>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; ali inayat <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Lost In Transit - 6452944472

External email sender, please take precaution.
hi Sanjana,

Apologize I missed this email.
Please find attached in PDF format.

Thanks and Regards,

From: Sanjana Suresh [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Wednesday, February 12, 2020 10:59 AM
To: Priyanka Rajkumar; Mohd Imran
Cc: Amr Essam; Ksaconloc Returns; ali inayat; Seeta Seeta; Sree Adhikessavan; Shakeeb Arsalan; Jessie Caparas; Apoorv Joshi; Escalations Dxbteam; K Nayan
Subject: RE: Lost In Transit - 6452944472

Hi @Priyanka Rajkumar<mailto:[email-masked]>,

Unable to open the attachment.

Thanks and Regards,
Sanjana Suresh
Tel + 971 – 045174463
Email:- [email-masked]<mailto:[email-masked]>
[Image result for landmark group]

From: Priyanka Rajkumar <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 11, 2020 3:05 PM
To: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Amr Essam <[email-masked]<mailto:[email-masked]>>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; ali inayat <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Lost In Transit - 6452944472

External email sender, please take precaution.
Hi Sanjana,

Please find the proof of delivery updated on our system for this order.

Thanks and Regards,

From: Sanjana Suresh [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Tuesday, February 11, 2020 9:57 AM
To: Mohd Imran; Priyanka Rajkumar
Cc: Aessam; Ksaconloc Returns; ali inayat; Seeta Seeta; Sree Adhikessavan; Shakeeb Arsalan; Jessie Caparas; Apoorv Joshi; Escalations Dxbteam; K Nayan
Subject: RE: Lost In Transit - 6452944472

Adding @Priyanka Rajkumar<mailto:[email-masked]>,

Hello Priyanka,

Please support to provide us a valid POD, we require a valid signed copy from the customer. Attached copy is not the one we are looking at for an investigation.

Else we will consider this as a lost of transit by Shipa team.

Thanks and Regards,
Sanjana Suresh
Tel + 971 – 045174463
Email:- [email-masked]<mailto:[email-masked]>
[Image result for landmark group]

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 10, 2020 7:01 PM
To: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Cc: Aessam <[email-masked]<mailto:[email-masked]>>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; ali inayat <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Lost In Transit - 6452944472

Hi Sanjana,

This is the POD we have received from there end. Attached is the email received from Shipa.

Please help us to investigate this.

Regards
Imran

From: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 10, 2020 6:21 PM
To: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Cc: Aessam <[email-masked]<mailto:[email-masked]>>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; ali inayat <[email-masked]<mailto:[email-masked]>>; Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Subject: RE: Lost In Transit - 6452944472

Hello Seeta,

This is not a POD we require, please share a signed customer’s ID proof copy.

Thanks and Regards,
Sanjana Suresh
Tel + 971 – 045174463
Email:- [email-masked]<mailto:[email-masked]>
[Image result for landmark group]

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 10, 2020 6:00 PM
To: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Cc: Aessam <[email-masked]<mailto:[email-masked]>>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; ali inayat <[email-masked]<mailto:[email-masked]>>; Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Subject: Lost In Transit - 6452944472

External email sender, please take precaution.
Hi Sanjana,

Sorry for the late response.

PFA of POD which we receievd from shipa team.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Aessam" <[email-masked]<mailto:[email-masked]>>, "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Sanjana Suresh" <[email-masked]<mailto:[email-masked]>>, "k nayan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 10, 2020 7:16:43 PM
Subject: RE: Lost In Transit - 6452944472

Hi @Seeta Seeta<mailto:[email-masked]>,

As requested by Sanjana, please share the POD shared to customer.

Regards
Imran

From: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 10, 2020 4:10 PM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>
Cc: Aessam <[email-masked]<mailto:[email-masked]>>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; ali inayat <[email-masked]<mailto:[email-masked]>>; Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Subject: RE: Lost In Transit - 6452944472

Hi @Mohd Imran<mailto:[email-masked]>,

Please support to share the POD copy.

Thanks and Regards,
Sanjana Suresh
Tel + 971 – 045174463
Email:- [email-masked]<mailto:[email-masked]>
[Image result for landmark group]

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 10, 2020 4:01 PM
To: K Nayan <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Cc: Aessam <[email-masked]<mailto:[email-masked]>>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; ali inayat <[email-masked]<mailto:[email-masked]>>; Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Subject: RE: Lost In Transit - 6452944472

Hi @K Nayan<mailto:[email-masked]>@Sanjana Suresh<mailto:[email-masked]>,

Please help us in this case.

AWB # s000251654805

POD shared by shipa, however customer not satisfied with that.

Shipa team is asking to place a new order. Kindly let us know in case if we can mark it as lost.

Regards
Imran

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 10, 2020 2:54 PM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Aessam <[email-masked]<mailto:[email-masked]>>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; ali inayat <[email-masked]<mailto:[email-masked]>>; Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Lost In Transit - 6452944472

External email sender, please take precaution.
Hi Imran,

Still we  have not received any update on this case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Aessam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 8, 2020 3:12:31 PM
Subject: RE: Lost In Transit - 6452944472

Hi @Amr Essam<mailto:[email-masked]>

Please help us to get this case closed.

Regards
Imran
From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 7, 2020 1:35 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Lost In Transit - 6452944472

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6452944472
AWB: S000243074189, S000251654805

Customer placed this order on Nov 21, 2019 and reported that he did not receive his order. This order was sent in 2 shipments via Shipa. One is showing delivered and the other is NDR. For the NDR(S000243074189) shipment a refund was already processed after multiple escalations to the WH.

The remaining shipment which had 4 items and was showing delivered, is not delivered either to the customer. We asked Shipa to share the POD for the same and the same has been shared with customer. Customer is denying that the National ID written over the label is not his.

The value of the refund for the lost items is SAR 135. Please find attached the POD that was shared by Shipa for the same. Customer is chasing for a refund for the remaining items.

Since this is a lost in transit case, what Shipa can do is create a new order and for us to handover the same items to them again from WH for delivery. We have received multiple cases in past like this as well where the items are lost but showing delivered under wrong National ID and Shipa is unable to provide a resolution for the same.

Customer has no previous/similar complaints and has only two orders with us at this time - once in 2018 and another in 2019. Total value of both orders is SAR 418.9.

Kindly advise if a refund in this case can be approved. Thank you for your help in closing this case. Case is pending since almost 2 months.

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>
Cc: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>, "Suvadeep Saha" <[email-masked]<mailto:[email-masked]>>, "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 15, 2020 2:10:40 PM
Subject: RE: Refund not processed (6452944472)

@Ksaconloc Returns<mailto:[email-masked]>

Hi Ratheesh,

Please do the needful for the below RMA

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 15, 2020 12:30 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; ali inayat <[email-masked]<mailto:[email-masked]>>; Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Refund not processed (6452944472)

External email sender, please take precaution.
Hi Jessie,

I have created the RMA for the items which were not delivered. Please let me know if anything else required.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "jessie caparas" <[email-masked]<mailto:[email-masked]>>
To: "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>, "Suvadeep Saha" <[email-masked]<mailto:[email-masked]>>, "Sagaya Kumar" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 15, 2020 1:32:35 PM
Subject: RE: Refund not processed (6452944472)

@Inayat Ali<mailto:[email-masked]> @Seeta Seeta<mailto:[email-masked]>

Please create an RMA and revert to Ratheesh asap.

From: Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 15, 2020 11:50 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund not processed (6452944472)

Dear Jessie,

Shipment received with NO RMA and pending to process please find below details

Thanks,
Ratheesh.

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 15, 2020 8:29 AM
To: Inayat Ali <[email-masked]<mailto:[email-masked]>>; Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund not processed (6452944472)
Importance: High

@Ksaconloc Returns<mailto:[email-masked]>

Please check this order. Shipa claims a part of the order has been returned and we need the refund processed.

From: Inayat Ali <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 14, 2020 6:36 PM
To: Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund not processed (6452944472)

External email sender, please take precaution.
Hi Team

We understand one of the consignment's was not delivered to the customer and returned to the warehouse (As per the tracking id: S000243074189).

Please check and do the needful for Order id: 6452944472 (refund).

Thanks
Inayat Ali

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 14 January, 2020 16:22:03
Subject: Refund not processed (6452944472)

Hi Team,

Problem Statement: Refund Not Processed

Order Date : 21 Nov 2019

Order ID: ​6452944472

Tracking ID: S000243074189

Assistance Required: Order has been not delivered to the customer and returned back to the warehouse on 01 Jan 2020.

Issue Description: Please check under this tracking id S000243074189 and process the refund.

Raised to courier team multiple times to deliver the order but the shipment with the tracking id S000243074189 returned back to warehouse on 01 Jan 2020 also raised to warehouse to process the refund. No response from warehouse yet.

Regards,
Abhishek Borgaonkar

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