Subject: Re: Not shipped yet 6459156273
From: Shakeeb Arsalan <[email-masked]>
To: abhilash kuttalam <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: alghamdi mohammed <[email-masked]>, Varun Binani <[email-masked]>, escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Ahmad Daher <[email-masked]>, max dhahran <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sun, 16 Feb 2020 05:01:38 -0700 (MST)

Hi Team, 

Kindly assist regarding the below concern. 

Regards 
Shakeeb 

From: "Seeta Seeta" <[email-masked]> 
To: "abhilash kuttalam" <[email-masked]> 
Cc: "Jessie Caparas" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "alghamdi mohammed" <[email-masked]>, "Varun Binani" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ahmad Daher" <[email-masked]>, "max dhahran" <[email-masked]> 
Sent: Tuesday, 11 February, 2020 15:35:11 
Subject: Not shipped yet 6459156273 

Hi Team, 

Can you please help us in below case and let us know what action do we have to take on the case. 

As the case is pending since Jan. 

Thanks & Regards, 
Seeta Kunwar 

From: "Max Dhahran" <[email-masked]> 
To: "abhilash kuttalam" <[email-masked]>, "jessie caparas" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Alghamdi Mohammed" <[email-masked]>, "Varun Binani" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "ali inayat" <[email-masked]>, "Ahmad Daher" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Tuesday, January 28, 2020 3:32:18 PM 
Subject: RE: Not shipped yet 6459156273 

Dear MR Abhilash 

The mention order is not in our store 

Thanks & Regards, 

MUTAHAR 

Mobile : +966 599456041 
Email : [ mailto:[email-masked] | max.DAHARAN MALL @landmarkgroup.com ] 

[ http://landmarkgroup.com/ ] 

[ https://www.facebook.com/LandmarkArabia ] [ https://lsmindia.com/@LandmarkArabia ] [ https://www.linkedin.com/company/landmark-group ] 

From: Abhilash Kuttalam 
Sent: Tuesday, January 28, 2020 10:52 AM 
To: Jessie Caparas <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Max Dhahran <[email-masked]>; Alghamdi Mohammed <[email-masked]>; Varun Binani <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Inayat Ali <[email-masked]>; Ahmad Daher <[email-masked]>; Urvika Chaudhary <[email-masked]> 
Subject: RE: Not shipped yet 6459156273 

Dear Jessie, 

I’ve reverted to the same on another email for the same case. 

[ mailto:[email-masked] | @Varun Binani ] – We’re awaiting your update on the parcel status. 

Thanks and Regards, 

Abhilash Kuttalam 
Max Fashion 

Riyadh Gallery Mall, Gate No. 1A, 3 rd Floor, 

Kingdom of Saudi Arabia 

Phone – 0112078292 (Extn 3512) 
Mob: +966 540 235 455 / +966 596 205 502 
URL: [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

I know Jiu Jitsu, Kung Fu and 26 other dangerous words. 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 28, 2020 11:08 AM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Max Dhahran < [ mailto:[email-masked] | [email-masked] ] >; Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Ahmad Daher < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Not shipped yet 6459156273 
Importance: High 

[ mailto:[email-masked] | @Abhilash Kuttalam ] [ mailto:[email-masked] | 
@Alghamdi Mohammed ] 

Please help us confirm whether this item has been physically received in the store. 

This has been escalated since January 7 with no reply from the team. 

Would appreciate your support. 

Store code: Max60306 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, January 27, 2020 9:54 PM 
To: Max Dhahran < [ mailto:[email-masked] | [email-masked] ] >; Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Ahmad Daher < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Not shipped yet 6459156273 

External email sender, please take precaution. 

Hi Team, 

Any update ?? 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "max dhahran" < [ mailto:[email-masked] | [email-masked] ] >, "alghamdi mohammed" < [ mailto:[email-masked] | [email-masked] ] >, "abhilash kuttalam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Inayat Ali" < [ mailto:[email-masked] | [email-masked] ] >, "Ahmad Daher" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 18 January, 2020 23:31:23 
Subject: Fwd: Not shipped yet 6459156273 

Hi Team, 

Kindly assist with the following response. 

Regards 
Shakeeb 

From: "Ahmad Daher" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Inayat Ali" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 18 January, 2020 22:36:27 
Subject: Not shipped yet 6459156273 

Hi Team 

There is no response from store , kindly check and revert 

Thanks 

Ahmad 

Please take a look at ticket #392789 

Hi Team, 

Reminder 

Problem Statement: Late Delivery C&C 

Order Date : Jan 1, 2020 

Order ID: 6459156273 

Store Code: Max60306 

Tracking ID: 645915627322999991 

Issue Description: As per hybris the status ready to shipped, can you please update us if the order delivered at store or not.? 

Kindly check and revert 

Regards, 

Ahmad 

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