Subject: New Activity [#294680] I didn't make order no. 6634195159
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 16 Feb 2020 05:55:03 +0000

Hi Seeta Kunwar,

Abhishek Sisodia has responded to a ticket you are watching

Ticket 

https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/294680#294680 

I didn't make order no. 6634195159 

Requester 

Dr. Mustafa Galal  [email-masked]

    Agent Response 

Hi Mustafa,  ​   Thanks for getting in touch with us.  ​   Please note that as explained earlier first message was for the authorisation of the payment and second message was regarding the capture of the payment.  ​  Please note that the transaction was only been authorised in May and not captured. An authorised transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.  The transaction was captured on December when you did get the next SMS.  ​   Feel free to get in touch with us for further instances.  ​   Your Friends,  ​The Support Team

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