Subject: RE: [#357421] Fwd: [#455940] - Conversation with Orange Notes
From: Malik Ismail <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Sun, 16 Feb 2020 04:29:34 +0000

Hi @Seeta Seeta<mailto:[email-masked]>, @Shakeeb Arsalan<mailto:[email-masked]>, @Fauzan Ahmad, Musalman<mailto:[email-masked]>,

This is one of the SADAD refund cases we discuss , no need to escalate to PayFort.

Please inform agent to ask customer to send his bank account details and coach him about the process.

Order 6456356190

Regards,
Malik Ismail
From: Payfort Helpdesk <[email-masked]>
Sent: Saturday, February 15, 2020 3:59 PM
To: [email-masked]
Cc: Escalations Dxbteam <[email-masked]>
Subject: Re: [#357421] Fwd: [#455940] - Conversation with Orange Notes

External email sender, please take precaution.
Hi Syed,

Good Afternoon and Thank you for contacting PayFort
​
As per the Fort ID 157597873300044657 there is no refund processed as per the screenshot below :
​[Image removed by sender.]
Please confirm is the above screenshot the transaction you are inquiring about as no refund has been processed .
​
​If the above transaction you did like to refund please follow the below steps :
​
Login to your account and select the Order Transactions Management Tab.

Search for the transaction by FORT ID or Merchant Reference or Date.

Match the transaction details by the Date and Time, Amount and AUTH #.

A drop-down menu is shown on the lefthand-side of the page called "ACTION".

Select the REFUND option and enter the amount whether it's partial or full and proceed.

When the status says ACCEPTED, it means that the request for refund has been accepted by the Acquirer and to be processed which shall reach the customer's account within 7-14 working days or depending on the cardholder's Issuing Bank Internal Policy/ Terms and Conditions.

You may provide your customer the AUTH number in case they would want to follow up with their bank.

Also, I'm sharing with you the link to our video tutorials to help you out with the basic navigation of the FORT system: https://www.payfort.com/support-center/

Best Regards,
Noor Natour
Support Executive

[Image removed by sender. Payfort FZ LLC]
Ph: UAE +971 45739800 (Option 2)
Email: [email-masked]
On Sat, 15 Feb at 9:44 AM , MAX Support Team <[email-masked]> wrote:
Hi Team,

Awaiting a response,

Regards
Syed
On Fri, 14 Feb at 10:13 AM , Max <[email-masked]> wrote:
Hi Team,

kindly share the refund status 6456356190, please confirm it's initiated or not,

Regards
Ataullah
On Fri, 14 Feb at 10:12 AM , Max <[email-masked]> wrote:
Hi Team,

kindly share the refund status 6456356190, please confirm it's initiated or not,

Regards
​Ataullah

357421:58665
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