Subject: Re: Defective WWD item(8367827437)
From: Shakeeb Arsalan <[email-masked]>
To: midhun madhu <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Inayat Ali <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 15 Feb 2020 04:14:56 -0700 (MST)

Hi Team, 

Waiting for your assistance. 

Regards 
Shakeeb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "midhun madhu" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Abhishek Bargaonkar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, 3 February, 2020 00:07:17 
Subject: Re: Defective WWD item(8367827437) 

Hi Team, 

Kindly assist with the following concern. 

Regards 
Shakeeb 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Inayat Ali" <[email-masked]> 
Sent: Sunday, 2 February, 2020 17:40:41 
Subject: Defective WWD item(8367827437) 

Hi Team, 

Problem Statement: Manufacturing fault item received (WWD). 

Order Date : ​19 Jan 2020. 

Order ID: ​8367827437 

Assistance Required: Manufacturing fault item received 

Manufacturing fault item : 158818955 - - Juniors 3 in 1 Madison Wooden Baby Crib 
​ 
Issue Description: Customer emailed us informing that she received the item which they recieved is damaged, customer also provided us the picture of damaged item. 
​ 
As per the customer the Juniors 3 in 1 Madison Wooden Baby Crib but 1 of the legs is shorter than the other 3. Also the holes don't match 

Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 

Regards, 
Abhishek Borgaonkar