Subject: C&C Issue - 9768133437
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Sisodia <[email-masked]>
Date: Sat, 15 Feb 2020 03:59:19 -0700 (MST)

Hi Team, 

With reference to the order number: 9768133437 
Store ID: Babyshop - 21168, Al Gurair Centre 

Order placed on Jan 22, 2020 and the status is still showing ready to ship. WH has confirmed they shipped the order to store and store is saying they did not receive it. Customer is requesting for a refund. Value of the order is AED 15 only however, since the status of the order is still ready to ship we are unable to raise an RMA to have a refund processed for this either. 

Please help us close this case. Thank you for your help! 

Regards, 
Apoorv 

From: "Abhishek Sisodia" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, February 15, 2020 11:36:51 AM 
Subject: Fwd: Late Shipment So Need Cancellation "9768133437" 

From: "Abhishek Sisodia" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 15 February, 2020 10:57:12 
Subject: Fwd: Late Shipment So Need Cancellation "9768133437" 

From: "Abhishek Sisodia" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, 7 February, 2020 11:56:08 
Subject: Late Shipment So Need Cancellation "9768133437" 

Hi Team, 

Please assist in cancelling this order as I Have already escalated it twice for cancellation and still getting advised for re-shipping the order from the Babyshop Warehouse Team 

Please look into this once more as customer and myself are clear for cancellation. 

So I request you for your humble assistance and kindly raise it to cancellation. 

Problem Statement : Late Shipment So Need Cancellation 

Order Date : 22 Jan, 2020 
Order ID: 9768133437 
Tracking ID: 976813343710010001 

Assistance Required : Need Urgent Cancellation 

Issue Description: The order was placed 22 Jan, 2020 but till now the order has not been shipped from the warehouse. Please cancel and process the refund for this order. 

Warehouse confirmed 9 days back that order is delivered to store and store confirmed yesterday that such order is not there. 

Order Amount : AED 15.00 

The Customer is back on us for the refund. 

Thanks for your assistance. 

Regards, 
Abhishek Sisodia