Subject: Re: Late collection//7668123348
From: Apoorv Joshi <[email-masked]>
To: Nitesh Singh <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sat, 15 Feb 2020 03:02:04 -0700 (MST)

Nitesh, 

AWB is coming invalid. Confirm with customer if he/she still wants to return. If so, please create new AWB and arrange for a collection. Also, if the address and contact number are required, take it at the same time when you are emailing the customer. 

Apoorv 

From: "Nitesh Singh" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Thursday, February 13, 2020 1:53:52 PM 
Subject: Late collection//7668123348 

Hi Team, 

With reference to order number: 7668123348, the return request was created on 1/28/20 and till now the item has not collected from the customer. We have escalated this to courier team several times, no response received. 

Order Date : Jan 22, 2020 
Tracking ID: 45440140163 
Pickup reference: B124162 

Customer is chasing for their refund on regular basis. Kindly look into the issue and do the needful. 

Regards, 
Nitesh