Subject: Re: Delivery issue//6452734732
From: Asjad Hussain <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 15 Feb 2020 00:04:48 -0700 (MST)

Hi team, 

The customer came back again asking to contact him at: 0556564436 
Kindly advise because the customer is now available. 

Thank 

From: "Asjad Hussain" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, February 9, 2020 5:11:40 PM 
Subject: Re: Delivery issue//6452734732 

Hi shakeeb, 

The customer came back again asking to contact him at: 0556564436 
Kindly advise because the customer is now available. 

Thanks 

From: "Inayat Ali" <[email-masked]> 
To: "ecomrdc babyshop5" <[email-masked]> 
Cc: "sachin maheshwari" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Sagaya Kumar" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Asjad Hussain" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mohammed Shoukath" <[email-masked]> 
Sent: Tuesday, February 4, 2020 1:12:19 PM 
Subject: Re: Delivery issue//6452734732 

Team- Please connect with the customer @ 0556564436 

Thanks 
Inayat Ali 

From: "ecomrdc babyshop5" <[email-masked]> 
To: "sachin maheshwari" <[email-masked]>, "ali inayat" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Malik Ismail" <[email-masked]> 
Cc: "Sagaya Kumar" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Asjad Hussain" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mohammed Shoukath" <[email-masked]> 
Sent: Monday, 3 February, 2020 17:49:18 
Subject: RE: Delivery issue//6452734732 

Dear Sir, 

We will arrange delivery team for item collection. But customer mobile is not working please provide any alternative correct number. 

	

Invoice No 	

Delivery Date 	

Slot 	

Delivery Type 	

Original Invoice No 	

Return Flag 	

Invoice Date 	

Invoice Type 	

Customer Name 	

Mobile No 	

Area 	

Subzone 	

Schedule No 	

Schedule Date 	

Nature Of Delivery 

6452734732 	

22-Nov-2019 	

Morning 	

WWT 	

	

21-Nov-2019 	

1 	

Hafsa Hussayn 	

556564436 	

Manama 	

Manama 	

102892639 	

22-Nov-2019 	

NORMAL 

Thanks & regards, 

Akram Shaik 

Babyshop Nursery Warehouse GDMS operations 

Ext : 3635 , Mobile : +966 530548756 

Email : [email-masked] 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

From: Sachin Maheshwari 
Sent: Monday, February 03, 2020 2:57 PM 
To: Inayat Ali; Jessie Caparas; EcomRDC babyshop5 
Cc: Sagaya Suresh Kumar; Fauzan Ahmad, Musalman; Seeta Seeta; Shakeeb Arsalan; Asjad Hussain; Escalations Dxbteam 
Subject: RE: Delivery issue//6452734732 

Hi [ mailto:[email-masked] | 
@EcomRDC babyshop5 ] , please arrange for collection of below mentioned item from customer place. 

Note – It was a courier delivery item, however need to be collected via COD team. 

Regards 

Sachin 

04-5175412 

From: Inayat Ali < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, February 3, 2020 12:11 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Asjad Hussain < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Delivery issue//6452734732 

External email sender, please take precaution. 

Hi Jessie 

The item customer wants to return, (Item id - 159375491 - Juniors Gloster Activity Center). 

Thanks 
Inayat Ali 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Sagaya Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "ali inayat" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Asjad Hussain" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "sachin maheshwari" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 1 February, 2020 14:13:08 
Subject: RE: Delivery issue//6452734732 

[ mailto:[email-masked] | @Inayat Ali ] 

Please clarify what the customer wants to return. 

From: Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, January 30, 2020 5:23 PM 
To: Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Asjad Hussain < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Delivery issue//6452734732 

Dear [ mailto:[email-masked] | 
@Jessie Caparas ] – Can you please help and do the needful for this case!! 

Regards 

Sagaya Suresh 

+966 565165997 

From: Inayat Ali < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, January 30, 2020 10:03 AM 
To: Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Asjad Hussain < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Delivery issue//6452734732 

External email sender, please take precaution. 

Dear Sagaya- We are not looking for a refund. The concern is customer has received complete order, however, refund has been processed. He would like to return the item for which he has received the refund. 

Suggest next step on this. 

Thanks 

Inayat Ali 

From: "Sagaya Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "ali inayat" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Asjad Hussain" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "sachin maheshwari" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 30 January, 2020 12:20:41 
Subject: RE: Delivery issue//6452734732 

Dear Team – Received only one item that processed from Conloc End .. 

Regards 

Sagaya Suresh 

+966 565165997 

From: Inayat Ali < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, January 30, 2020 8:44 AM 
To: Jed Conlocops2 < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; Sree Adhikessavan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Asjad Hussain < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Delivery issue//6452734732 

External email sender, please take precaution. 

Hi Team 

Please assist with Order ID: 6452734732. 

Synopsis: The order status reflects NDR on Hybris, however, the customer has received the items. Also, refund was processed for SAR 167.40 for one of the items. The customer now wants to return the item (159375491 - Juniors Gloster Activity Center). 

Please advise next step of action on this. 

Thanks 

Inayat Ali 

From: "Asjad Hussain" < [ mailto:[email-masked] | [email-masked] ] > 
To: "ali inayat" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 30 January, 2020 07:49:49 
Subject: Re: Delivery issue 

Hi team, 

The customer placed order for two items and received the both but SAR186 was returned for one item in his account that is( 

159375491 - - Juniors Gloster Activity Center) so he wants to return the item. 

Thanks 

From: "Inayat Ali" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Asjad Hussain" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 28, 2020 12:22:54 PM 
Subject: Re: Delivery issue 

Asjad- Can I get an update on the below ask? 

Thanks 

Inayat Ali 

From: "ali inayat" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Asjad Hussain" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 27 January, 2020 17:13:25 
Subject: Re: Delivery issue 

Hi Asjad 

Can you clarify two things quickly: 

    1. Check with customer how many items were delivered to her for this order. Preferably, a clear question to avoid any confusion. 
    2. Second, check with the warehouse how many items were returned as per the status on Hybris- Not delivered for this order. 

Thanks 

Inayat Ali 

From: "Asjad Hussain" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "ali inayat" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 27 January, 2020 13:55:07 
Subject: Delivery issue 

Hi team, 

Ticket id : 305672 

With reference to order number: 6452734732 

The customer informed us that the order has been delivered to him but at the same time the amount of the product also has been returned in his account but while checking on hybris it shows that the order is not delivered. 

kindly do the needful. 

Regards 

Asjad 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com