Subject: Re: Jan 2020 cases
From: Abdel Moneim <[email-masked]>
To: Seeta Seeta <[email-masked]>
Date: Tue, 11 Feb 2020 18:19:17 -0700 (MST)

Hi Seeta, 

Regarding to the ticket 392248. Customer has placed the order on 31/12/2019 , And still submitted to warehouse .i have escalated the case to the warehouse multiple times but no solution has been made . please advice for further steps . 

Regarding to the ticket 403471. customer emailed us complaining of late shipping , due to this we have escalated the case to the warehouse two times , ans now we can see the order has been shipped and divide in to two consignments , Customer already got one and for the second one we raise the case to the courier partner (Aramex) and we still waiting for their response. 

Regarding to the ticket 406908, order has been delivered to the customer and we closed the case . 

Regarding to the ticket 412984, Customer complaining about missing part for WWD item. we have escalate the case multiple times,However, we can see return request has been made by Fahed Migdady But Manual Air Way Bill requerid for the collection - we have tried to create it but with no success so please assist . 

Regarding to the ticket 414940, Customer emailed us reporting late delivery , we have escalated the case to the courier team three times and in each time they have promised they will do the needful , However , order got returned to our warehouse and we have closed the case accordingly . 

Regarding to the ticket 415126, Order has been delivered to the customer and we close the case accordingly . 

Regarding to the ticket number 415365, Customer placed order for 4 items and 3 items were cancelled , order still not shipped yet and customer never came back to us again . order is COD , Please advice for further steps . 

Regarding to the ticket 416365, Refund has been initiate and we closed the ticket accordingly . 

Regarding to the ticket 421350, order has been delivered to the customer . and we closed the case accordingly . 

Regarding to the ticket 421378.order has been delivered to the customer . and we closed the case accordingly . 

Regarding to the ticket 422959, order has been delivered to the customer . and we closed the case accordingly . 

Regarding to the ticket 427011. Customer emailed us complaining for late delivery , we have raise the case to the courier partner (Aramex) and we have provided them with customer number as per their request , however , order has been returned to warehouse , due to this i have closed the case . 

THanks&Regards 
Abdel moneim . 

From: "Seeta Seeta" <[email-masked]> 
To: "Abdel Moneim" <[email-masked]> 
Sent: Tuesday, February 11, 2020 12:05:31 PM 
Subject: Jan 2020 cases 

Hi Abdel, 

Please work on below ticket and sent me the remarks. 

392248 
403471 
406908 
412984 
414940 
415126 
415365 
416365 
421350 
421378 
422959 
427011 

Thanks & Regards, 
Seeta Kunwar