Subject: Re: Jan 2020 cases
From: Musaab Anesi <[email-masked]>
To: Seeta Seeta <[email-masked]>
Date: Tue, 11 Feb 2020 17:01:00 -0700 (MST)

Hi Seeta, 

Regarding to the ticket 401134 , Ticket was closed due to item has been collected from the customer successfully. 

Regarding to the ticket 413654, voucher has been initiate for the customer for missing item on 23/01/2020,However, customer came back again asking weather the voucher value can be transferred to liquid money , i have closed the ticket after replaying to customer enquiry . 

Regarding to the ticket 419684, Customer complained about late delivery , We have escalated the case to the courier team (LMG), However, order was returned to our warehouse ,due to this i have closed the ticket. 

Regarding to the ticket 425681. Customer asked for mobile number update , I have escalated the case to the courier team two times, However it still shows on the Hybirs the order statues (In progress) . I have sent mail to customer weather she got her order or not , and the current statues for the ticket is ( waiting on customer) . 

Regarding to ticket 425778 , case was resolved as the customer has collected her order from the store . 

Regarding to the ticket 426332, order is ready for pick up , Customer has been already informed . 

Regarding to the ticket 428919. Case closed as order already has been returned to warehouse . 

Regarding to the ticket 436223. Customer already collected his order , case closed accordingly . 

Regarding to the ticket 436285. Customer complaining about delay shipping , as we can see on hybirs the order still submitted to warehouse . so we have escalated the case to warehouse again and we are waiting for their response 

Thanks&Regards, 
Musaab Hussein. 

From: "Seeta Seeta" <[email-masked]> 
To: "Musaab Anesi" <[email-masked]> 
Sent: Tuesday, 11 February, 2020 12:04:56 
Subject: Jan 2020 cases 

Hi Musaab, 

Please work on below ticket and sent me the remarks. 

401134 
413654 
419684 
425681 
425778 
426332 
428919 
436223 
436285 

Thanks & Regards, 
Seeta Kunwar