Subject: Fwd: Technical issue _ 6453063890
From: Seeta Seeta <[email-masked]>
To: Ahmad Daher <[email-masked]>
Date: Tue, 11 Feb 2020 03:49:13 -0700 (MST)

Hi Ahmed, 

Please inform the customer that due to some technical issue the order got cancelled and offer him 50 SAR voucher 
417585 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohd Imran" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "ksaconloc ops" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Ahmad Daher" <[email-masked]>, "ali inayat" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, February 11, 2020 3:59:17 PM 
Subject: Technical issue _ 6453063890 

Hi Seeta, 

Please take approval from concept and process manual refund. 

Do share the complete case history with them. 

Regards 

Imran 

From: Seeta Seeta <[email-masked]> 
Sent: Tuesday, February 11, 2020 2:07 PM 
To: Mohd Imran <[email-masked]> 
Cc: Ksaconloc Ops <[email-masked]>; Escalations Dxbteam <[email-masked]>; Ahmad Daher <[email-masked]>; ali inayat <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Technical issue _ 6453063890 

External email sender, please take precaution. 

Hi Imran, 

Can you please assist us in below case? 

Thanks & Regards, 
Seeta Kunwar 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "ksaconloc ops" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Ahmad Daher" < [ mailto:[email-masked] | [email-masked] ] >, "ali inayat" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, February 9, 2020 10:56:53 PM 
Subject: Re: Technical issue _ 6453063890 

Hi Team. 

Any update ? 

Regards 

From: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
To: "ksaconloc ops" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Ahmad Daher" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Inayat Ali" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 1 February, 2020 13:38:29 
Subject: FW: Technical issue _ 6453063890 

Hi [ mailto:[email-masked] | 
@Ksaconloc Ops ] , 

Please confirm whether this order is shipped or not. 

As per Aramex website tracking number is invalid. 

Regards 

Imran 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, February 1, 2020 1:57 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ahmad Daher < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; ali inayat < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Technical issue _ 6453063890 

External email sender, please take precaution. 

Hi Team, 

With reference to ticket: 417585 

Order ID: 6453063890 

Order Date: 22-Nov-2019 

Tracking: 45051552221 

Order was placed on 11/22/19 , and shipped to Aramex on 11/23/19 , However the order tracking ID now is invalid as per Aramex team. 

can you please check and advice us on this case as customer chasing us for his order. 

Thank you for your help. 

Regards, 

Fauzan 

From: "Ahmad Daher" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "ali inayat" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 1 February, 2020 00:10:06 
Subject: Technical issue _ 6453063890 

Dear Team 

the shipment has no record, so we could not follow up the shipment.kindly check and advise 

Please take a look at ticket #417585 

Hi Team, 

Problem Statement – ​Inquire 

Tracking No : 45051552221 

Order ID – 6453063890 

Order Date: Nov 22, 2019 

Assistance Required _ Aramex informed us that the shipment has no record, so we could not follow up the shipment. 

Kindly check and advise 

Regards, 

Ahmad 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com