Subject: Return Not processed - 6457315798
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 9 Feb 2020 08:36:19 -0700 (MST)

Hi Team, 

With reference to the order number: 6457315798 
AWB: 45058584594 

Customer has returned the following items under above AWB: 
161781932 - - FIORELLI Textured Tote Bag with Double Handles 
161658284 - - Bossini Textured Shirt with Spread Collar and Long Sleeves 

As per the tracking we have already receive them on Jan 1, 2020 however, the following RMA: 23160044 has still not processed. The case has been escalated multiple times to Conloc but we are not receiving any response. 

Please help us close this case. Thank you for your help! 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, 9 February, 2020 05:01:16 
Subject: Refund not processed yet 

Dear Fauzan, 

With regards to Order No 6457315798, Ticket No 440746, refund is pending since Jan 01. 

Kindly assist. 

Regards, 
Nikhil.