Subject: POD - 9768701251
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Shivani Rani <[email-masked]>
Date: Sun, 9 Feb 2020 07:52:00 -0700 (MST)

Hi Team, 

AWB: FP0129000064 

Kindly assist in getting a POD for the below case. Customer has complained on Feb 4 that the order was never received by her but it is showing delivered via LMG on Jan 29, 2020. 

We are not receiving any response from the concerned team. Thank you for your helping us in closing this case. 

Regards, 
Apoorv 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Inayat Ali" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 8 February, 2020 23:04:59 
Subject: POD // 9768701251 

Hi Team, 

Ticket number: 444101 
Order Date : Jan 28, 2020 
Delivery Date: Jan 29, 2020 
Order ID: 9768701251 
Tracking ID: FP0129000064 

Assistance Required: Need urgent proof of delivery. 

Issue Description: Customer reported that she did not receive the order. The cost of the order is AED 791.70 

We have already escalated this case to concern team twice but did not get any response. 

Please look into this on priority and arrange the POD. 

Thank you for your help! 

Regards, 
Shivani