Subject: Re: Livesalesman Tickets
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: ali inayat <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Urvika Chaudhary <[email-masked]>, escalations dxbteam <[email-masked]>, Saurabh <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, Mohmoud Elsayed <[email-masked]>
Date: Thu, 6 Feb 2020 06:36:19 -0700 (MST)

Hi Jessie, 

Sorry for the late reply. 

Most of the Livesalesman 2 cases have been already escalated to the concerned team. I will also make sure that we finish those tickets and will send all the case details where we require DBX team assistance. 

Please accept my apology for this. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "ali inayat" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Saurabh" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]>, "Mohd Imran" <[email-masked]>, "malik ismail" <[email-masked]>, "Mohmoud Elsayed" <[email-masked]> 
Sent: Thursday, February 6, 2020 4:23:02 PM 
Subject: RE: Livesalesman Tickets 

Hi Team, 

I’ve noticed that the L2 group still have a lot of back logs. 

What is the delay? If it’s the internal teams – we should have been informed. 

From: Jessie Caparas 
Sent: Tuesday, February 4, 2020 12:17 PM 
To: Seeta Seeta <[email-masked]>; Inayat Ali <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Urvika Chaudhary <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Cc: Saurabh Dadu <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]> 
Subject: RE: Livesalesman Tickets 
Importance: High 

Hi Team, 

Keep us posted if we still don’t get any reply for the back logs tickets. 

For January back logs, let us know if any escalation is not getting replied after 48 hours. 

From: Jessie Caparas 
Sent: Monday, February 3, 2020 4:40 PM 
To: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Livesalesman Tickets 
Importance: High 

Hi Team, 

The back logs left for 2019 are pending replies from the internal team. 

Keep us posted if we still don’t get any reply. 

Any ticket with no reply after 48 hours should be raised to us. 

[ https://docs.google.com/spreadsheets/d/1JmyBgey9p5Zjm6f6WmpHwqiObOqzANbqZmnPcrsoaks/edit#gid=0 | https://docs.google.com/spreadsheets/d/1JmyBgey9p5Zjm6f6WmpHwqiObOqzANbqZmnPcrsoaks/edit#gid=0 ] 

From: Jessie Caparas 
Sent: Sunday, February 2, 2020 1:38 PM 
To: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Livesalesman Tickets 
Importance: High 

Hi Team, 

Let’s also ensure that we focus on the January back logs. 

Any ticket with no reply after 48 hours should be raised to us. 

[ https://docs.google.com/spreadsheets/d/1JmyBgey9p5Zjm6f6WmpHwqiObOqzANbqZmnPcrsoaks/edit#gid=0 | https://docs.google.com/spreadsheets/d/1JmyBgey9p5Zjm6f6WmpHwqiObOqzANbqZmnPcrsoaks/edit#gid=0 ] 

[ mailto:[email-masked] | @Escalations Dxbteam ] let’s keep an eye on this sheet from tomorrow onward. 

From: Jessie Caparas 
Sent: Saturday, February 1, 2020 12:24 PM 
To: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Livesalesman Tickets 
Importance: High 

Hi Team, 

We still see 2019 unresolved tickets. 

Can you let us know if we are still not getting replies for these tickets? 

We have a few left. 

From: Jessie Caparas 
Sent: Thursday, January 30, 2020 3:07 PM 
To: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Livesalesman Tickets 
Importance: High 

Hi Team, 

I have provided remarks on a separate email with resolution on a few tickets. 

The month is ending so also make sure we don’t disregard the January tickets. With the month ending we have over a thousand tickets to resolve. 

From: Jessie Caparas 
Sent: Sunday, January 26, 2020 9:49 AM 
To: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Livesalesman Tickets 
Importance: High 

Hi Team, 

2019 tickets are still not resolved. 

Let us know what help is needed. We have to end this month without any 2019 tickets unresolved. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com