Subject: RE: Approval for missing items #6451235278
From: Otto Vangraan <[email-masked]>
To: Mohd Imran <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Hussam Fahim <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, ali inayat <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 5 Feb 2020 05:41:04 +0000

Dear

Please remove Hussam Fahim from your mailing list as he is no longer part of Max or Landmark.

Regards

Otto van Graan
O | +966 112078292 (3373)
C | +966 50057311
E | [email-masked]

From: Mohd Imran <[email-masked]>
Sent: Sunday, February 2, 2020 11:41 AM
To: Fauzan Ahmad . Musalman <[email-masked]>; Hussam Fahim <[email-masked]>; Otto Vangraan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; ali inayat <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RE: Approval for missing items #6451235278

Looping @Otto Vangraan<mailto:[email-masked]>

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 2, 2020 12:04 PM
To: Hussam Fahim <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; ali inayat <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Approval for missing items #6451235278

External email sender, please take precaution.
Hi Hussam,

Could you please help us in below case as the case is pending with us since long time.

Waiting for your response.

Regards,
Fauzan
________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "hussam fahim" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 31 January, 2020 18:04:45
Subject: Re: Approval for missing items #6451235278

Hi Hussam,

Still, we are waiting for your revert.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Hussam Fahim" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 29, 2020 2:50:22 PM
Subject: Approval for missing items #6451235278

Hi Hussam,

Could you please help us in below case as the case is pending with us since long time.

Waiting for your response.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Hussam Fahim" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 26, 2020 5:14:39 PM
Subject: Re: asking approval for missing items #6451235278

Hi Hussam,

Any update ?

Regards
Shakeeb

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Hussam Fahim" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 22 January, 2020 16:11:09
Subject: asking approval for missing items #6451235278

Hi Hussam,

With reference to Ticket: 292506
order number: 6451235278
Store ID: Max - 60125, Max Oasis, Abha

Customer placed an order for a total of 10 items out of which 1 was partially cancelled and 9 items were successfully picked up from the store. Customer is reporting that he has received only 3 items. Below are the missing items:
161726678 - - Printed Cotton 2-Piece Comforter Set - 160x220 cms - SAR 157
161843292 - - Solid Fitted Sheet - 200 x 90 - SAR 30
162035012 - - Floral Printed Scarf - SAR 12
161891140 - - Printed Scarf - SAR 12
161655100 - - Animal Printed Scarf - SAR 12
161875138 - - Chequered Scarf with Fringe Detail - SAR 35

Total value of the missing items is SAR 258. Since the value of the missing items is over SAR 100, we emailed WH to confirm how many items were sent however, they update us that the all items has been shipped.
Kindly look into this and advice us if we can process refund for the missing items.

Regards,
Fauzan

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