Subject: RE: [#375525] - Re: مشترياتك في طريقها إليك 6458361932
From: Jessie Caparas <[email-masked]>
To: Rawan Barghouth <[email-masked]>, Sachin Maheshwari <[email-masked]>, Venugopalam Rama <[email-masked]>, Escalations Dxbteam <[email-masked]>, Centrepoint <[email-masked]>, Seeta Seeta <[email-masked]>, Moosa Yusuf <[email-masked]>, Vinod Sharma <[email-masked]>, Ali Mkhaimer <[email-masked]>, Nour Hanayneh <[email-masked]>, Mohammad Tarabishi <[email-masked]>, Saeed Khawaldeh <[email-masked]>
Cc: Navaz Nt <[email-masked]>, Subhabrata Mandal <[email-masked]>, Kanteeban Singaravelu <[email-masked]>, Jed Conlocops2 <[email-masked]>
Date: Tue, 4 Feb 2020 05:54:44 +0000

Hi Rawan,

Please try again today and update us.

From: Rawan Barghouth <[email-masked]>
Sent: Monday, February 3, 2020 6:12 PM
To: Jessie Caparas <[email-masked]>; Sachin Maheshwari <[email-masked]>; Venugopalam Rama <[email-masked]>; Escalations Dxbteam <[email-masked]>; Centrepoint <[email-masked]>; Seeta Seeta <[email-masked]>; Moosa Yusuf <[email-masked]>; Vinod Sharma <[email-masked]>; Ali Mkhaimer <[email-masked]>; Nour Hanayneh <[email-masked]>; Mohammad Tarabishi <[email-masked]>; Saeed Khawaldeh <[email-masked]>
Cc: Navaz Nt <[email-masked]>; Subhabrata Mandal <[email-masked]>; Kanteeban Singaravelu <[email-masked]>; Jed Conlocops2 <[email-masked]>
Subject: RE: [#375525] - Re: مشترياتك في طريقها إليك 6458361932

External email sender, please take precaution.
Hi Jessie,

The customer was contacted but there was no answer.

Best Regards,

Rawan Barghouth
Contact Center Supervisor
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 799 526124
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
[Description: Description: Description: Description: Description: Description: Description: Description: http://www.crystel.co/signature/images/linkedin.png]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
[Description: Description: Description: Description: Description: Description: Description: Description: http://www.crystel.co/signature/images/facebook.png]<https://www.facebook.com/Crystel.co>
[Description: Description: Description: Description: Description: Description: Description: Description: http://www.crystel.co/signature/images/twitter.png]<https://twitter.com/CrystelCo>
[Description: Description: Description: Description: Description: Description: Description: Description: http://www.crystel.co/signature/images/youtube.png]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>
[Description: Description: Description: Description: Description: Description: Description: Description: http://www.crystel.co/signature/images/logo_new.png]

From: Jessie Caparas [mailto:[email-masked]]
Sent: Monday, February 3, 2020 2:37 PM
To: Sachin Maheshwari; Venugopalam Rama; Escalations Dxbteam; Centrepoint; Seeta Seeta; Moosa Yusuf; Vinod Sharma; Ali Mkhaimer; Rawan Barghouth
Cc: Navaz Nt; Subhabrata Mandal; Kanteeban Singaravelu; Jed Conlocops2
Subject: RE: [#375525] - Re: مشترياتك في طريقها إليك 6458361932
Importance: High

@Rawan Barghouth<mailto:[email-masked]>

Any update on the below call request?

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 2, 2020 9:41 AM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Venugopalam Rama <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Moosa Yusuf <[email-masked]<mailto:[email-masked]>>; Vinod Sharma <[email-masked]<mailto:[email-masked]>>; Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>
Cc: Navaz Nt <[email-masked]<mailto:[email-masked]>>; Subhabrata Mandal <[email-masked]<mailto:[email-masked]>>; Kanteeban Singaravelu <[email-masked]<mailto:[email-masked]>>; Jed Conlocops2 <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#375525] - Re: مشترياتك في طريقها إليك 6458361932
Importance: High

Hi Sachin,

This is what the customer is claiming.

Let me ask the team to recheck with the customer.

@Ali Mkhaimer<mailto:[email-masked]> @Rawan Barghouth<mailto:[email-masked]>

Please arrange a call for this customer and confirm what was received.

From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 2, 2020 9:35 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Venugopalam Rama <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Moosa Yusuf <[email-masked]<mailto:[email-masked]>>; Vinod Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Navaz Nt <[email-masked]<mailto:[email-masked]>>; Subhabrata Mandal <[email-masked]<mailto:[email-masked]>>; Kanteeban Singaravelu <[email-masked]<mailto:[email-masked]>>; Jed Conlocops2 <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#375525] - Re: مشترياتك في طريقها إليك 6458361932

Hi Jessie,

Item mentioned as missing was the only item in the box, if customer has received two boxes, this can’t be missing.

INVOICE_NO
ITEM_ID
ITEM_DESC
DISPATCH_CARTON_ID
DISPATCH_CARTON_TYPE
DISPATCH_CARTON_SIZE
HANDOVER_STATUS
ORDER_LINE_STATUS
6458361932
156603619
Avent Mini Soother 0-2 M Pink
ECJED158578
P
Medium
READY
SHIPPED
6458361932
154159942
Avent Natural Teats 0M 2 Pk
ECJED158578
P
Medium
READY
SHIPPED
6458361932
161856417
Avent Natural 2.0 F Bottle 125 Ml
ECJED158578
P
Medium
READY
SHIPPED
6458361932
159696939
Bottle & Nipple Brush-Grey
ECJED158578
P
Medium
READY
SHIPPED
6458361932
161134277
C/F Sleepsuit 3pk-Mstrd/Grey/Aop-NB
ECJED158578
P
Medium
READY
SHIPPED
6458361932
160827872
Bottle Cover S-Baby Boy
ECJED158578
P
Medium
READY
SHIPPED
6458361932
161717007
Basket with canopy Grey
ECJED158582
C
Custom
READY
SHIPPED

Regards
Sachin
04-5175412

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 2, 2020 9:34 AM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Venugopalam Rama <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Moosa Yusuf <[email-masked]<mailto:[email-masked]>>; Vinod Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Navaz Nt <[email-masked]<mailto:[email-masked]>>; Subhabrata Mandal <[email-masked]<mailto:[email-masked]>>; Kanteeban Singaravelu <[email-masked]<mailto:[email-masked]>>; Jed Conlocops2 <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#375525] - Re: مشترياتك في طريقها إليك 6458361932
Importance: High

Hi Sachin,

2 parcels as well.

From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 2, 2020 9:10 AM
To: Venugopalam Rama <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Moosa Yusuf <[email-masked]<mailto:[email-masked]>>; Vinod Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Navaz Nt <[email-masked]<mailto:[email-masked]>>; Subhabrata Mandal <[email-masked]<mailto:[email-masked]>>; Kanteeban Singaravelu <[email-masked]<mailto:[email-masked]>>; Jed Conlocops2 <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#375525] - Re: مشترياتك في طريقها إليك 6458361932

Thanks @Venugopalam Rama<mailto:[email-masked]>,

@Escalations Dxbteam<mailto:[email-masked]>, please check with Courier as how many boxes they have delivered to customer & verify the same with customer (how many boxes he / she has received).

Regards
Sachin
04-5175412

From: Venugopalam Rama <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 2, 2020 9:07 AM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Moosa Yusuf <[email-masked]<mailto:[email-masked]>>; Vinod Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Navaz Nt <[email-masked]<mailto:[email-masked]>>; Subhabrata Mandal <[email-masked]<mailto:[email-masked]>>; Kanteeban Singaravelu <[email-masked]<mailto:[email-masked]>>; Jed Conlocops2 <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#375525] - Re: مشترياتك في طريقها إليك 6458361932

Dear Team,
Below Order we are dispatched 2 cartons and Handed over to Aramex.
Please check deliver status .

INVOICE_NO
ITEM_ID
ITEM_DESC
DISPATCH_CARTON_ID
DISPATCH_CARTON_TYPE
DISPATCH_CARTON_SIZE
HANDOVER_STATUS
ORDER_LINE_STATUS
6458361932
156603619
Avent Mini Soother 0-2 M Pink
ECJED158578
P
Medium
READY
SHIPPED
6458361932
154159942
Avent Natural Teats 0M 2 Pk
ECJED158578
P
Medium
READY
SHIPPED
6458361932
161856417
Avent Natural 2.0 F Bottle 125 Ml
ECJED158578
P
Medium
READY
SHIPPED
6458361932
159696939
Bottle & Nipple Brush-Grey
ECJED158578
P
Medium
READY
SHIPPED
6458361932
161134277
C/F Sleepsuit 3pk-Mstrd/Grey/Aop-NB
ECJED158578
P
Medium
READY
SHIPPED
6458361932
160827872
Bottle Cover S-Baby Boy
ECJED158578
P
Medium
READY
SHIPPED
6458361932
161717007
Basket with canopy Grey
ECJED158582
C
Custom
READY
SHIPPED

Regards,
Venu
2053

From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 2, 2020 7:46 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Venugopalam Rama <[email-masked]<mailto:[email-masked]>>; Moosa Yusuf <[email-masked]<mailto:[email-masked]>>; Vinod Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Navaz Nt <[email-masked]<mailto:[email-masked]>>; Subhabrata Mandal <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#375525] - Re: مشترياتك في طريقها إليك 6458361932

Hi @Venugopalam Rama<mailto:[email-masked]> , @Moosa Yusuf<mailto:[email-masked]> , @Vinod Sharma<mailto:[email-masked]>,

Please support here or should we take this AS ITEM LOST BY WAREHOUSE & NOT RESPONDING NOW.

Regards
Sachin
04-5175412

From: Sachin Maheshwari
Sent: Thursday, January 30, 2020 6:17 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Venugopalam Rama <[email-masked]<mailto:[email-masked]>>
Cc: Navaz Nt <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#375525] - Re: مشترياتك في طريقها إليك 6458361932

Hi @Venugopalam Rama<mailto:[email-masked]>,

Can you please check & update on below.

Regards
Sachin
04-5175412

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 30, 2020 12:53 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Parvez Khan <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Vinod Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#375525] - Re: مشترياتك في طريقها إليك 6458361932
Importance: High

@Sachin Maheshwari<mailto:[email-masked]>

Jeddah team has not replied until now FYI.

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 29, 2020 12:33 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Parvez Khan <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Vinod Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#375525] - Re: مشترياتك في طريقها إليك 6458361932
Importance: High

Hi Sachin,

The CS team did mark it to the concern people since January 7 with no reply as per the escalation matrix.

From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 29, 2020 8:06 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Parvez Khan <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Vinod Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#375525] - Re: مشترياتك في طريقها إليك 6458361932

Hi @Vinod Sharma<mailto:[email-masked]>,

This order was fulfilled from JED DC, can you please check on below issue.

@Escalations Dxbteam<mailto:[email-masked]>, why respective DC teams are not marked in escalating the case.

Regards
Sachin
04-5175412

From: Sachin Maheshwari
Sent: Sunday, January 26, 2020 6:06 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Parvez Khan <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>
Cc: Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#375525] - Re: مشترياتك في طريقها إليك 6458361932

@Parvez Khan<mailto:[email-masked]> , @Suvadeep Saha<mailto:[email-masked]>

Any updates.

Regards
Sachin
04-5175412

From: Sachin Maheshwari
Sent: Thursday, January 23, 2020 9:32 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Parvez Khan <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#375525] - Re: مشترياتك في طريقها إليك 6458361932

@Parvez Khan<mailto:[email-masked]>,

Can you please check on below & help us find the missing item.

Regards
Sachin
04-5175412

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 17, 2020 10:23 AM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#375525] - Re: مشترياتك في طريقها إليك 6458361932

External email sender, please take precaution.
Hi Team,

Problem Statement: Refund approval
Order Date : Dec 26, 2019

Order ID:6458361932
Tracking ID: 45058962351
Assistance Required: Need approval for refund

Issue Description: Customer placed order for 7 items but as per the customer he/she has received only 6 items, Under the consignment details we can see that all 7 items has been shipped/Delivered from our side. Aramex also confirmd that they have delivered the item in 1 consignment .
but the customer insisting that she didn't receive this item :161717007, the  missing item value is SAR 223.00.
Customer is purchasing from us from
   07/10/19 till now he has placed 7 orders approximately 2200 SAR.
Kindly assist us whether can we refund the customer or not?

Regards,
Shafeeque
On Tue, 7 Jan at 2:58 PM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Order Date : Dec 26, 2019

Order ID:6458361932
Tracking ID: 12345678
Assistance Required:45058962351
Issue Description: Customer placed order for 7 items but as per the customer he/she has only received 6 items, Under the consignment details we can see that all 7 items has been shipped/Delivered from our side.
but the customer insisting that she didn't receive this item :161717007,

Regards,
Shafeeque
On Mon, 30 Dec, 2019 at 6:23 PM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:
​Hi Team,

Order Date : Dec 26, 2019

Order ID:6458361932
Tracking ID: 12345678
Assistance Required:45058962351
Issue Description: Customer placed order for 7 items but as per the customer he/she has only received 6 items, Under the consignment details we can see that all 7 items has been shipped/Delivered from our side.
but the customer insisting that she didn't receive this item :161717007,
​
Regards,
Obiedo

375525:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com