Subject: RE: Assistance required - Case id - 405852 Order Number: 6459168025
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: Max Dhahran <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Inayat Ali <[email-masked]>, Maxwhryd Ecom <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Jessie Caparas <[email-masked]>, Escalations Dxbteam <[email-masked]>, Abhilash Kuttalam <[email-masked]>, Raghu Pillai <[email-masked]>
Date: Tue, 4 Feb 2020 05:23:30 +0000

@Max Dhahran<mailto:[email-masked]>

Please update as ready for pickup on Sahla

From: Max Dhahran <[email-masked]>
Sent: Monday, February 3, 2020 10:10 PM
To: Sagaya Suresh Kumar <[email-masked]>; Inayat Ali <[email-masked]>; Maxwhryd Ecom <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>; Abhilash Kuttalam <[email-masked]>; Raghu Pillai <[email-masked]>
Subject: RE: Assistance required - Case id - 405852 Order Number: 6459168025

Dear Sagaya,
The order # 6459168025 is in store as it is not collected by the customer

Thanks & Regards,

MUTAHAR

Mobile: +966 599456041
Email: max.DAHARAN MALL @landmarkgroup.com<mailto:[email-masked]>

<http://landmarkgroup.com/>
<https://www.facebook.com/LandmarkArabia>  <@LandmarkArabia>   <https://www.linkedin.com/company/landmark-group>

From: Sagaya Suresh Kumar
Sent: Monday, February 03, 2020 12:09 PM
To: Inayat Ali <[email-masked]<mailto:[email-masked]>>; Max Dhahran <[email-masked]<mailto:[email-masked]>>; Maxwhryd Ecom <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Raghu Pillai <[email-masked]<mailto:[email-masked]>>
Subject: RE: Assistance required - Case id - 405852 Order Number: 6459168025

Dear Team – Update this order received status on urgent !!

Order No
Store code
Concept
Region
Packet Count
Delivery Type
Ship out Date
RYD RDC Handover Date
6459168025
60306
MAX
DAMMAM
1
RBC
1-Jan-20
2-Jan-20

Regards
Sagaya Suresh
+966 565165997
From: Inayat Ali <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 03, 2020 11:34 AM
To: Max Dhahran <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Maxwhryd Ecom <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Assistance required - Case id - 405852 Order Number: 6459168025

External email sender, please take precaution.
Team- Please share the status for Order ID: 6459168025

Thanks
Inayat Ali

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 3 February, 2020 08:53:29
Subject: Assistance required - Case id - 405852 Order Number: 6459168025

Hi Team,

We request you to please assist us to resolve the below issue as we have already raised the below issue to the store to update the status however we have not receive any update form them.

Problem statement: Order status not updated as ready for Pickup

Case id - 405852
Order Number: 6459168025
Order Created: 1/1/2020
Order Delivery Mode: Store pickup
Store: Max60306

Assistance Required: Update the order status as ready for Pickup if it has been reached to the store

We request you to check the above order and update the order status as per the warehouse it got shipped and handed over to the store on 2-Jan-2020.

For reference see the below attached.

Regards,
Manish

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