Subject: RE: late delivery//6460531756
From: Sumon Satish <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Elvis V. Garcia" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Kanteeban Singaravelu <[email-masked]>
Date: Sat, 1 Feb 2020 09:24:27 +0000

Dear Team,

Below said order shipped from Jeddah conloc.

Dear Elvis, pls update delivery details.

INVOICE_NO
ITEM_ID
DISPATCH_QTY
DISPATCH_CARTON_ID
DISPATCH_DATE
COURIER_PARTNER
AWB_NO
DELIVERY_STORE_CODE
PALLET_ID
SCAN_TO_LOAD_USER_ID
SCAN_TO_LOAD_DATE
HANDOVER_STATUS
ORDER_LINE_STATUS
6460531756
161669483
1
ECJED188049
13-Jan-20
CNC
646053175623999000
60107
JEPLT0004975
110301
13-Jan-20
READY
SHIPPED
6460531756
162046976
1
ECJED188049
13-Jan-20
CNC
646053175623999000
60107
JEPLT0004975
110301
13-Jan-20
READY
SHIPPED
6460531756
162060039
1
ECJED188049
13-Jan-20
CNC
646053175623999000
60107
JEPLT0004975
110301
13-Jan-20
READY
SHIPPED
6460531756
162069449
1
ECJED188049
13-Jan-20
CNC
646053175623999000
60107
JEPLT0004975
110301
13-Jan-20
READY
SHIPPED
6460531756
161669488
1
ECJED188049
13-Jan-20
CNC
646053175623999000
60107
JEPLT0004975
110301
13-Jan-20
READY
SHIPPED

Regards
Sumon
From: Seeta Seeta <[email-masked]>
Sent: Saturday, February 1, 2020 12:18 PM
To: Sumon Satish <[email-masked]>; Vinod Sharma <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: late delivery//6460531756
Importance: High

External email sender, please take precaution.
Hi Team,

With the reference to order number: 6460531756, the order was placed on Jan 11, 2020 but till now the order status is READY_TO_SHIPPED under tracking ID: 646053175623999991.

We request you to kindly check and expedite the delivery date as customer is chasing us for his order.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "asjad hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 1, 2020 1:33:38 PM
Subject: late delivery

Hi Team,

Problem Statement:  What is the issue (Late Shipping) Warehouse
Order Date : 11-Jan-2020
Order ID: 6460531756
Tracking ID: 646053175623999991
Store code: Max60107
Assistance Required: Need Urgent Delivery

Issue Description: Customer placed order on 11-Jan-2020 and till now he has not received the order. As per the hybris the order status is ready to be shipped  .
Customer is chasing us for his order so we request you to expedite the delivery date as customer is a with us since 2018.

we have escalated to the relevant team but got no solution.

Regards,
asjad

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