Subject: Missing shipment /// 6454853673
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked]
Cc: [email-masked], [email-masked], [email-masked], Shivani Rani <[email-masked]>, ali inayat <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 31 Jan 2020 02:44:43 -0700 (MST)

Hi Team, 

With the reference to order number: 6454853673 the order was shipped from our warehouse in 2 consignments. Now the customer is claiming that he has not received the items under tracking number:45053767636 which content 4 items. 

So we request you to share the POD for the above tracking number. The case is pending with us from past 2 months so kindly do the needful on urgent basis. 

Thanks & Regards, 
Seeta Kunwar 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "ali inayat" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Friday, January 31, 2020 3:01:56 PM 
Subject: Missing shipment /// 6454853673 

Hi Team, 

Problem Statement: Missing shipment 
Ticket number: 293911 and 318302 
Order Date : Nov 30, 2019 
Order ID: 6454853673 
Tracking ID: 45053767636 
Assistance Required: Need POD 

Issue Description: Customer place an order on 30 Nov, 2020 which was being delivered in two shipments. As per our record both the shipment have been delivered to customer on 2 Dec, 2019. 
​ 
However, as per customer he did not receive his one shipment. 

Kindly check and update and share the proof of delivery. 
​ 
Thank you for your help! 
​ 
Regards, 
Shivani