Subject: RE: [#412676] - Repair
From: Jessie Caparas <[email-masked]>
To: Sachin Maheshwari <[email-masked]>, Babyshop <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Thu, 30 Jan 2020 08:40:39 +0000

Looping @[email-masked]<mailto:[email-masked]> please let the agent reply on this ticket.

@Sachin Maheshwari<mailto:[email-masked]> please do include the support team for such cases since it was originally escalated by them – my team will be glad to do a follow up on each case, however, only for exception cases/complaints.

Cases like this should be handled by the support team – for them to properly update the customer since customer’s are directly dealing with them through phone/email/chat.

From: Sachin Maheshwari <[email-masked]>
Sent: Thursday, January 30, 2020 12:05 PM
To: Babyshop <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: [#412676] - Repair

@Escalations Dxbteam<mailto:[email-masked]>,

Please communicate back to customer that the Stroller is non repairable now, so please go ahead and send the same communication in email to customer.

Regards
Sachin
04-5175412

From: Babyshop <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 28, 2020 9:27 AM
To: Centrepoint Mirdif City Centre <[email-masked]<mailto:[email-masked]>>; Praveen Jawadi <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#412676] - Repair

External email sender, please take precaution.
Hi Team,
Any update on the below issue as the customer is constantly chasing us for the same?

We request you to please see the below customer request:

Hi, I visited your store in Mirdif city centre & they said the stroller is unrepairable but I need a proper email from you saying that it is not in fixable condition (to show the airline which in the first place broke my stroller)

Kindly note that the customer has reported to us that he had purchased a stroller one year ago and now some part of it got broken hence we suggested him to visit the store for the same and they will assist you if the spare parts will be available.

Now, the store (Mirdif city centre) advised him that the Stroller in not in the repairable condition.

We request you to please see the attachment for the more clarification and advise us what do we need to email the customer or we should arrange a call for the customer.

Regards,
Manish
[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA4MjE3ODkyNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.5OI9A_cIKT1eYoscmIaDCCD2wY__8zl0T4GjTQTCsRI]
On Sun, 26 Jan at 5:22 PM , Babyshop <[email-masked]<mailto:[email-masked]>> wrote:
Please take a look at ticket #412676<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/412676>

Hi Team,
​
We request you to please see the below customer request:
​
Hi, I visited your store in Mirdif city centre & they said the stroller is unrepairable but I need a proper email from you saying that it is not in fixable condition (to show the airline which in the first place broke my stroller)
​
Kindly note that the customer has reported to us that he had purchased a stroller one year ago and now some part of it got broken hence we suggested him to visit the store for the same and they will assist you if the spare parts will be available.

Now, the store (Mirdif city centre) advised him that the Stroller in not in the repairable condition.

We request you to please see the attachment for the more clarification and advise us what do we need to email the customer or we should arrange a call for the customer.

Regards,
Manish
[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA4MTcxNzc5MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.FvToahC60DLzUaZRSjfC2Xi-KDzOFJfLMUPDIpmoIoY]

On Sun, 26 Jan at 5:04 PM , Babyshop <[email-masked]<mailto:[email-masked]>> wrote:
Hi Nimra,

Thanks for getting in touch with us.

We are truly sorry for the inconvenience caused to you.

We would like to inform you that we have escalated the issue to the relevant team and will get back to you as soon as possible.

We thank you for your understanding and cooperation. Please let us know if we could be of any further help.

Your friends,
The Support Team

412676:1125156
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