Subject: Re: Staff complaint//376315
From: Mohd Adil <[email-masked]>
To: Mallmanager Dhahran <[email-masked]>, Qazi Mohammed <[email-masked]>, Fayaz Ahmed <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Seeta Seeta <[email-masked]>, Saad Alonaizi <[email-masked]>, Anwar Abdullah <[email-masked]>, Mehraz Mulla <[email-masked]>, Dhasarathi Sampath <[email-masked]>
Date: Wed, 29 Jan 2020 19:31:24 +0000

Go ahead Hussain.

Dear Fayaz,

Please consider this customer complain and accept as to satisfy our customer.

Regards
Mohammad Adil
Area Manager
Centrepoint Eastern Region

Mobile: +966 548345683
Email: [email-masked]
Centrepoint, Eastern Region Dammam- 31952 I Saudi Arabia

________________________________
From: Mallmanager Dhahran <[email-masked]>
Sent: Wednesday, January 29, 2020 6:12:57 PM
To: Qazi Mohammed <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Seeta Seeta <[email-masked]>; Saad Alonaizi <[email-masked]>; Anwar Abdullah <[email-masked]>; Mohd Adil <[email-masked]>; Mehraz Mulla <[email-masked]>; Dhasarathi Sampath <[email-masked]>
Subject: RE: Staff complaint//376315

Dear Mr.Qazi,

I’ve spoken to the customer and apologize for him for the misunderstanding and misbehaving from the staff.

The customer having a damage jacket and as per him the staff have admitted the damage is from the quality and it’s not his mistake.

After taking approval from area Manager (Mr.Adel) I’ve promise the customer to replace the jacket with new one for his satisfaction, He agreed and happy for it.

Best Regards,

Hussain Alessa

Centrepoint-Dharan Mall (21087)

Tel: +966 (13) 8684411  Ext 106, Mobile: +966 549583577

Email: [email-masked]<mailto:[email-masked]>

Dhahran Road - PO Box 4979, Al Khobar 31952, Eastern Province, KSA

From: Qazi Mohammed
Sent: Wednesday, January 29, 2020 4:49 PM
To: Dhasarathi Sampath <[email-masked]>; Mallmanager Dhahran <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Seeta Seeta <[email-masked]>; Saad Alonaizi <[email-masked]>; Anwar Abdullah <[email-masked]>; Mohd Adil <[email-masked]>; Mehraz Mulla <[email-masked]>
Subject: RE: Staff complaint//376315

Hi Team,

With reference to ticket:376315

Customer reporting that on staff from Dhahran mall centrepoint (splash), that he has treated badly by the staff when he went for exchange for and item he bought from the same store, kindly check the attachment for the customer complaint. we have escalated this issue already 1 month ago but we did not get any update regarding the complaint and customer back to us again that he has not received any call from our side.

Customer contacting details:

[email-masked]<mailto:[email-masked]>

+966562216090

Kindly check and help us to close this case asap.

Regards,

Mohammad Qazi

Centrepoint KSA

Extn:3540

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 29, 2020 11:24 AM
To: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Saad Alonaizi <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Staff complaint//376315
Importance: High

@Qazi Mohammed<mailto:[email-masked]> @Anwar Abdullah<mailto:[email-masked]>

Please help us on the below store complaint.

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 28, 2020 1:29 PM
To: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Saad Alonaizi <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Staff complaint//376315
Importance: High

Hi @Qazi Mohammed<mailto:[email-masked]>

I do see you have escalated this to the store team but there has been no reply.

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 28, 2020 11:27 AM
To: Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Saad Alonaizi <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Staff complaint//376315
Importance: High

External email sender, please take precaution.

Hi Team,

Could you please help us in the below case. The customer contacted us complaining about the store staff at Dhahran mall centrepoint (splash). The agent has already escalated the case 1 month back but we didn't receive any update from the concern team.

The customer is also constantly chasing us and asking for an update on his complaint. So we request you to arrange a callback to the customer.

Customer's details:

Email Address: [email-masked]<mailto:[email-masked]>

Phone Number: +966562216090

Thanks & Regards,
Seeta Kunwar

________________________________

From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "qazi mohammed" <[email-masked]<mailto:[email-masked]>>, "anwar abdullah" <[email-masked]<mailto:[email-masked]>>, "saad alonaizi" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 27, 2020 6:22:51 AM
Subject: Staff complaint

Hi Team,

With reference to ticket:376315

Customer reporting that on staff from Dhahran mall centrepoint (splash), that he has treated badly by the staff when he went for exchange for and item he bought from the same store, kindly check the attachment for the customer complaint. we have escalated this issue already 1 month ago but we did not get any update regarding the complaint and customer back to us again that he has not received any call from our side.

Customer contacting details:

[email-masked]<mailto:[email-masked]>

+966562216090

Kindly check and help us to close this case asasp.

Regards,

Fauzan

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