Subject: Return for non returnable item /// 9762686587
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>
Date: Wed, 29 Jan 2020 03:24:57 -0700 (MST)

Hi Team, 

Order Date : 29 Nov, 2019 
Delivery Date: 5 Dec, 2019 
Order ID: 9762686587 
Tracking ID: 45489046024 

Issue Description: Customer placed an order for two items in 2 quantities on 29 Nov which was delivered on 5 Dec, 2019. However as per the description it is showing bundle and even in the picture the item is showing 3 packs. 

So, customer thought it was a pack of 3 and purchased both the items in 2 quantity each. However the items contain only single pack. So customer received only 2 - 2 packs of each item. 

She thinks there are total 8 missing packs in this order. But we have already informed her that the item contains only single pack and now there are no missing pack. 

Now, she wants to return the items. 

The name of the items are: 

#161502599 - - Mamy Poko Pants Extra Absorb XL 38-Pack Diaper 12-17 kgs - Bundle and cost of the item is AED 198.00 

#161502602 - - Mamy Poko 100-Piece Fragrant Wipes with Green Tea Essence - Bundle and cost of the item AED 64.00 

We have already informed her return can not done as the items are non-returnable and she keep asking to return both the items. 

Thank you for your help! 

Regards, 
Shivani