Subject: QA Audits
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Saurabh Dadu <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>
Date: Tue, 28 Jan 2020 11:44:15 +0000

Hi Team,

As discussed, we will start with the audits from February 1st. 2 audits will be done per agent/day.

Inayat will be doing English Audits
Fauzan/Shakeeb will be doing Arabic Audits

Minimum benchmark is 85%

Audits from February 1st to 5th will need to be shared with us every Thursday.

P.S - Before starting audit, please make sure to elaborate and explain this audit sheet to all the agents and do add these quality parameters in your training module.

A weekly calibration session will be done every Monday from 3 until 4 pm (Dubai time).

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com