Subject: WWD delivery delayed - 6457240792
From: Seeta Seeta <[email-masked]>
To: EcomRDC babyshop5 <[email-masked]>
Cc: "Afaq Ahmad, TCS" <[email-masked]>, Sachin Maheshwari <[email-masked]>, Mohd Imran <[email-masked]>, jessie caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Sujeewa Hurbert <[email-masked]>, escalations dxbteam <[email-masked]>, Sagaya Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>, Mohammed Shoukath <[email-masked]>, "Ahamed Fayaz (TCS)" <[email-masked]>, "Ra
Date: Mon, 27 Jan 2020 06:21:16 -0700 (MST)

Hi Team, 

Could you please provide us an update on below case as customer is chasing us for his order, If we are unable to delivery the order can you please confirm whether we can go ahead with cancellation? 

Waiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "EcomRDC babyshop5" <[email-masked]> 
To: "Afaq Ahmad, TCS" <[email-masked]>, "Sachin Maheshwari" <[email-masked]>, "Mohd Imran" <[email-masked]>, "jessie caparas" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Sujeewa Hurbert" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Sagaya Kumar" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "M Ataullah" <[email-masked]>, "Mohammed Shoukath" <[email-masked]>, "Ahamed Fayaz (TCS)" <[email-masked]>, "Rajiv Ravichandran (TCS)" <[email-masked]>, "Thameen Mohammed (TCS)" <[email-masked]>, "Jagan Raj S (TCS)" <[email-masked]> 
Sent: Wednesday, January 22, 2020 5:30:37 PM 
Subject: RE: WWD delivery delayed - 6457240792 

Dear Afaq, 

Will check the manual reschedule in Riyadh. But unable to process reschedule in GDMS. 

Thanks & regards, 

Akram Shaik 

Babyshop Nursery Warehouse GDMS operations 

Ext : 3635 , Mobile : +966 530548756 

Email : [email-masked] 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

From: Afaq Ahmad (TCS) 
Sent: Wednesday, January 22, 2020 12:15 PM 
To: EcomRDC babyshop5; Sachin Maheshwari; Mohd Imran; Jessie Caparas; Shakeeb Arsalan 
Cc: Sujeewa Hurbert; Escalations Dxbteam; Sagaya Suresh Kumar; Seeta Seeta; Apoorv Joshi; M Ataullah; Mohammed Shoukath; Ahamed Fayaz (TCS); Rajiv Ravichandran (TCS); Thameen Mohammed (TCS); Jagan Raj S (TCS) 
Subject: RE: WWD delivery delayed - 6457240792 

Hi Akram, 

Auto scheduled got failed with error “Schedule Date Not Of Allowed Range##Area Is Restricted And Given Date Is Not Allowed To Take Schedule” 

Area “Al Ihtifalat” is restricted in GDMS but there is no restricted date mapped with this area by user. Please add restricted date and schedule it manually. 

Regards, 

Afaq Ahmad 

From: EcomRDC babyshop5 < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 22, 2020 11:05 AM 
To: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Afaq Ahmad (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sujeewa Hurbert < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; M Ataullah < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Shoukath < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: WWD delivery delayed - 6457240792 

Dear Sir, 

The subject order not showing In GDMS. SR raise to IT team INC0657246 

Thanks & regards, 

Akram Shaik 

Babyshop Nursery Warehouse GDMS operations 

Ext : 3635 , Mobile : +966 530548756 

Email : [ mailto:[email-masked] | [email-masked] ] 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

From: Sachin Maheshwari 
Sent: Wednesday, January 22, 2020 9:34 AM 
To: Mohd Imran; Jessie Caparas; Shakeeb Arsalan; EcomRDC babyshop5; Afaq Ahmad (TCS) 
Cc: Sujeewa Hurbert; Escalations Dxbteam; Sagaya Suresh Kumar; Seeta Seeta; Apoorv Joshi; M Ataullah 
Subject: RE: WWD delivery delayed - 6457240792 

Hi Akrma ( [ mailto:[email-masked] | @EcomRDC babyshop5 ] ), 

Please share the IT SR number for this issue. 

Regards 

Sachin 

04-5175412 

From: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, January 20, 2020 5:47 PM 
To: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; EcomRDC babyshop5 < [ mailto:[email-masked] | [email-masked] ] >; Afaq Ahmad (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sujeewa Hurbert < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; M Ataullah < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: WWD delivery delayed 

Hi Team, 

Please get this issue resolved. 

Regards 

Imran 

From: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 7, 2020 6:37 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; EcomRDC babyshop5 < [ mailto:[email-masked] | [email-masked] ] >; Afaq Ahmad (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sujeewa Hurbert < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; M Ataullah < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: WWD delivery delayed 

[ mailto:[email-masked] | @EcomRDC babyshop5 ] , Dear Akram, 

All issues of Subzone / Area missing should be assigned to IT support on immediate basis, pls do it on urgent basis. 

Dear [ mailto:[email-masked] | 
@Afaq Ahmad (TCS) ] , can you please ask team to check this order issue & resolve. 

Regards 

Sachin 

04-5175412 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 7, 2020 1:50 PM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; EcomRDC babyshop5 < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sujeewa Hurbert < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; M Ataullah < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: WWD delivery delayed 
Importance: High 

Hi [ mailto:[email-masked] | 
@EcomRDC babyshop5 ] , 

As per tech team, the below file should be consumed for the order to be reflected in GDMS. 

Hyb2dms_Inv_01_RY_20191218_130535.dat:88887,200,6457240792,8865594998788,2019-12-21,3,WWD,Al Rass,Level 2,568408105,Al Ihtifalat,AlRass,SA,,Turki Abdulla Albahly,568408105,160477761,1099.0,879.0,220.0,1,,88887,,,,,Giggles Cot Bed,,2019-12-18,1,,1,Arabic,568408105,Arabic,,,57241073,BS,COD_PAYMENT_MODE,0.0,879.0,N,0,SA 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 7, 2020 11:56 AM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sujeewa Hurbert < [ mailto:[email-masked] | [email-masked] ] >; EcomRDC babyshop5 < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; M Ataullah < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: WWD delivery delayed 
Importance: High 

Hi Shakeeb, 

Re-assigned the JIRA ticket to tech. 

The order is still not found in GDMS 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, January 6, 2020 8:26 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sujeewa Hurbert < [ mailto:[email-masked] | [email-masked] ] >; EcomRDC babyshop5 < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; M Ataullah < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: WWD delivery delayed 

External email sender, please take precaution. 

Hi Jessie, 

As per Jira , they have done the needful 
[ https://landmark.atlassian.net/browse/REL-78420 | https://landmark.atlassian.net/browse/REL-78420 ] 

Kindly check and revert. 

Regards 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "sujeewa hurbert" < [ mailto:[email-masked] | [email-masked] ] >, "ecomrdc babyshop5" < [ mailto:[email-masked] | [email-masked] ] >, "sachin maheshwari" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Sagaya Suresh Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 5 January, 2020 17:51:32 
Subject: RE: WWD delivery delayed 

[ mailto:[email-masked] | @Shakeeb Arsalan ] 

Raise this to JIRA. 

Please inform JIRA team that this order is not reflecting in GDMS. 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 4, 2020 4:28 PM 
To: Sujeewa Hurbert < [ mailto:[email-masked] | [email-masked] ] >; EcomRDC babyshop5 < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; M Ataullah < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: WWD delivery delayed 

External email sender, please take precaution. 

Hi Team, 

Kindly assist with the following concern, 

Regards 
Shakeeb 

From: "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 3 January, 2020 21:03:30 
Subject: WWD delivery delayed 

Hi Team, 

Problem Statement: ​WWD delivery delayed, 

Order Date : ​18-Dec-2019 

Order ID: ​6457240792 
Item ID : 160477761 - - Giggles Cot Bed 

Tracking ID: N/A 

Delivery Date : Dec 21, 2019 

Assistance Required: Need Urgent Delivery 

Issue Description: ​The customer placed order on 18.12.2019 and expected delivery date was 21.12.2019, but till now it's showing submitted to warehouse, 

kindly arrange a shipment ASAP, 

Regards, 

Syed Ataullah 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com