Subject: Fwd: Order Delay - 6457171193
From: Seeta Seeta <[email-masked]>
To: Nitesh Singh <[email-masked]>
Date: Mon, 27 Jan 2020 02:09:50 -0700 (MST)

Thanks & Regards, 
Seeta Kunwar 

From: "Parvez Khan" <[email-masked]> 
To: "Sagaya Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Suvadeep Saha" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Abhishek Bargaonkar" <[email-masked]>, "ali inayat" <[email-masked]>, "jessie caparas" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]>, "Mohmoud Elsayed" <[email-masked]>, "malik ismail" <[email-masked]>, "Mohmoud Elsayed" <[email-masked]>, "Alexander Gomes" <[email-masked]> 
Sent: Monday, January 27, 2020 2:09:22 PM 
Subject: RE: Order Delay - 6457171193 

Dear Sagya 

After process, order lost in our conloc warehouse, 

because still order physically not found or may be mistakenly handover to other 3pl partner, or it goes to courier without STL process. Due to this reason order is delay for delivery.. 

Dear CS Team 

Please process refund 

Parvez Khan 

Conloc Ops 

4646 

From: Sagaya Suresh Kumar <[email-masked]> 
Sent: Monday, January 27, 2020 9:49 AM 
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Suvadeep Saha <[email-masked]>; Parvez Khan <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Inayat Ali <[email-masked]>; Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohd Imran <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Malik Ismail <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Alexander Gomes <[email-masked]> 
Subject: RE: Order Delay - 6457171193 

Dear Team 

2 nd Reminder !! 

There was no response from Conloc end about this case. Whether it going to dispatch or Not? 

Regards 

Sagaya Suresh 

+966 565165997 

From: Sagaya Suresh Kumar 
Sent: Wednesday, January 22, 2020 5:37 PM 
To: 'Apoorv Joshi' < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] >; Parvez Khan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: 'Seeta Seeta' < [ mailto:[email-masked] | [email-masked] ] >; 'Fauzan Ahmad, Musalman' < [ mailto:[email-masked] | [email-masked] ] >; 'Shakeeb Arsalan' < [ mailto:[email-masked] | [email-masked] ] >; 'Abhishek Bargaonkar' < [ mailto:[email-masked] | [email-masked] ] >; 'Inayat Ali' < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] >; Alexander Gomes < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Order Delay - 6457171193 

Dear [ mailto:[email-masked] | 
@Parvez Khan ] [ mailto:[email-masked] | 
@Suvadeep Saha ] – Please revert for this order dispatch status on urgent !! 

Regards 

Sagaya Suresh 

+966 565165997 

From: Sagaya Suresh Kumar 
Sent: Tuesday, January 14, 2020 11:35 AM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Jed Conlocops2 < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] >; Parvez Khan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Abhishek Bargaonkar < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Order Delay - 6457171193 

Dear Team – This order placed on 17 th Dec , Item received and processed but dispatch not happen on the same. 

Kindly check and revert on urgent .. 

Regards 

Sagaya Suresh 

+966 565165997 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 14, 2020 12:14 AM 
To: Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Jed Conlocops2 < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Abhishek Bargaonkar < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Order Delay - 6457171193 

External email sender, please take precaution. 

Hi Team, 

Kindly update on the below case. This case is pending since over 30 days. Please help us close this urgently. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Sagaya Suresh Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Jed Conlocops2" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Abhishek Bargaonkar" < [ mailto:[email-masked] | [email-masked] ] >, "Inayat Ali" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, January 10, 2020 7:18:44 AM 
Subject: Order Delay - 6457171193 

Hi Team, 

With reference to the order number: 6457171193 

Order placed on Dec 17, 2019 and there are no consignment details still. Kindly confirm if this is visible in WMS/OMS. If so, please ship this out on priority and arrange a delivery with the customer. 

Case is pending since long. Kindly help us close this case on priority. Thank you for your help! 

Regards, 

Apoorv 

From: "Abhishek Bargaonkar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, January 9, 2020 1:23:48 PM 
Subject: Late Shipping (377961) 

Hi Team, 

Problem Statement: Late Shipping 

Order Date : 17 Dec 2019 

Order ID: 6457171193 

Tracking ID: Consignment not ready yet. 

Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on 17 Dec and till now he/she has not received the order. As per the hybris the consignment is not ready yet. 

Customer is chasing us for her order so we request you to expedite the delivery date as customer is a with us since 2018. 

Escalated twice to warehouse no response still the consignment not ready. 

Regards, 

Abhishek Borgaonkar 

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