Subject: RE: Refund status for order id - 6459723500
From: Mohd Imran <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, ali inayat <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Mon, 27 Jan 2020 07:29:10 +0000

Hi Fauzan,

Please ask customer to share Sadad transaction id and post that, if customer want the bank refund share his bank account details to Arjun Thapa on email.

Regards
Imran

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Monday, January 27, 2020 12:06 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; ali inayat <[email-masked]>; Urvika Chaudhary <[email-masked]>
Subject: Re: Refund status for order id - 6459723500

External email sender, please take precaution.
Hi Team,

Kindly help us on below concern.

Regards,
Fauzan

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 26 January, 2020 18:19:46
Subject: Refund status for order id - 6459723500

Hi Team,

Case id - 408367
Jira - https://landmark.atlassian.net/browse/REL-80465

The customer placed an order with order id - 6459723500 on 1/5/2020 through his SADAD account and cancelled on the same day.

We request you to help us with the refund status as the payment has been captured hence after cancellation whether the has been reversed back to the customer's SADAD account or not as it's not reflecting as refund follow-on Hybris.

Regards,
Manish

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