Subject: RE: [#375525] - Re: مشترياتك في طريقها إليك 6458361932
From: Sachin Maheshwari <[email-masked]>
To: Escalations Dxbteam <[email-masked]>, Centrepoint <[email-masked]>, Seeta Seeta <[email-masked]>, Parvez Khan <[email-masked]>, Suvadeep Saha <[email-masked]>
Cc: Sree Adhikessavan <[email-masked]>
Date: Sun, 26 Jan 2020 14:05:40 +0000

@Parvez Khan<mailto:[email-masked]> , @Suvadeep Saha<mailto:[email-masked]>

Any updates.

Regards
Sachin
04-5175412

From: Sachin Maheshwari
Sent: Thursday, January 23, 2020 9:32 AM
To: Escalations Dxbteam <[email-masked]>; Centrepoint <[email-masked]>; Seeta Seeta <[email-masked]>; Parvez Khan <[email-masked]>
Subject: RE: [#375525] - Re: مشترياتك في طريقها إليك 6458361932

@Parvez Khan<mailto:[email-masked]>,

Can you please check on below & help us find the missing item.

Regards
Sachin
04-5175412

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 17, 2020 10:23 AM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#375525] - Re: مشترياتك في طريقها إليك 6458361932

External email sender, please take precaution.
Hi Team,

Problem Statement: Refund approval
Order Date : Dec 26, 2019

Order ID:6458361932
Tracking ID: 45058962351
Assistance Required: Need approval for refund

Issue Description: Customer placed order for 7 items but as per the customer he/she has received only 6 items, Under the consignment details we can see that all 7 items has been shipped/Delivered from our side. Aramex also confirmd that they have delivered the item in 1 consignment .
but the customer insisting that she didn't receive this item :161717007, the  missing item value is SAR 223.00.
Customer is purchasing from us from
   07/10/19 till now he has placed 7 orders approximately 2200 SAR.
Kindly assist us whether can we refund the customer or not?

Regards,
Shafeeque
On Tue, 7 Jan at 2:58 PM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Order Date : Dec 26, 2019

Order ID:6458361932
Tracking ID: 12345678
Assistance Required:45058962351
Issue Description: Customer placed order for 7 items but as per the customer he/she has only received 6 items, Under the consignment details we can see that all 7 items has been shipped/Delivered from our side.
but the customer insisting that she didn't receive this item :161717007,

Regards,
Shafeeque
On Mon, 30 Dec, 2019 at 6:23 PM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:
​Hi Team,

Order Date : Dec 26, 2019

Order ID:6458361932
Tracking ID: 12345678
Assistance Required:45058962351
Issue Description: Customer placed order for 7 items but as per the customer he/she has only received 6 items, Under the consignment details we can see that all 7 items has been shipped/Delivered from our side.
but the customer insisting that she didn't receive this item :161717007,
​
Regards,
Obiedo

375525:1125156
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