Subject: Re: Refund Not Proccessed
From: Abhishek Sisodia <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 26 Jan 2020 07:03:09 -0700 (MST)

Hi Team, 

Any Update on this case as the refund is still stuck and no resolution has been provided for this case. 

Thanks & Regards, 
Abhishek Sisodia 

From: "Abhishek Sisodia" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, 8 January, 2020 17:31:53 
Subject: Refund Not Proccessed 

Hi Team, 

Please look into this case of refund issue rose due to two RMA for returning. 

Problem Statement : Refund Not Proccessed 

Order Date : Nov 17, 2019 
Order ID: 9760754273 
Return Tracking ID: 45489790673 / RP1219000515 

Assistance Required : Please process the refund 

Issue Description : Customer raised a return request for 05 item and as per customer she/he handed over all 05 items to the courier team. But according to the hybris the refund has not been processed for them. So we requested warehouse to check under RMA 42702462 & 42696139 does all item have been received in our warehouse. 

And hybris too shows return request cancelled but Aramex tracking shows that items have been delivered to warehouse. Please check for the same and process the refund. 

Issue History : Now the issue is warehouse is saying that they received only one item against RMA 42696139 i.e 161451601. So i confirmed with customer and he is insisting upon returning all 5 items under both RMA. 

Please see to it and assist as i am getting same response from warehouse. 

Issue URL : [ https://landmarkgroupservice.freshdesk.com/a/tickets/332647 | https://landmarkgroupservice.freshdesk.com/a/tickets/332647 ] 

Regards, 
Abhishek Sisodia