Subject: RE: [#312937] - Fw: Your products are on the way
From: Jessie Caparas <[email-masked]>
To: Sachin Maheshwari <[email-masked]>, Bsu Wml <[email-masked]>, Babyshop <[email-masked]>, Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: Sameer Koothalikutty <[email-masked]>, Anees Mansoor <[email-masked]>, Anupama Maharjan <[email-masked]>
Date: Sun, 26 Jan 2020 13:04:21 +0000

@Seeta Seeta<mailto:[email-masked]>

Check on Sachin’s reply

From: Sachin Maheshwari <[email-masked]>
Sent: Sunday, January 26, 2020 4:36 PM
To: Jessie Caparas <[email-masked]>; Bsu Wml <[email-masked]>; Babyshop <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: Sameer Koothalikutty <[email-masked]>; Anees Mansoor <[email-masked]>; Anupama Maharjan <[email-masked]>
Subject: RE: [#312937] - Fw: Your products are on the way

Hi @Jessie Caparas<mailto:[email-masked]>,

We should be doing partial refund here (no return, as customer has used the items).

161502599 – Aed 132 (customer received two instead of six)
161502602 – Aed 43 (customer received two instead of six)

Regards
Sachin
04-5175412

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 26, 2020 2:41 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Bsu Wml <[email-masked]<mailto:[email-masked]>>; Babyshop <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Sameer Koothalikutty <[email-masked]<mailto:[email-masked]>>; Anees Mansoor <[email-masked]<mailto:[email-masked]>>; Anupama Maharjan <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#312937] - Fw: Your products are on the way
Importance: High

Hi Sachin,

2 of each were ordered: 161502599 and 161502602

Can you please confirm if we will proceed with the return and refund?

From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 26, 2020 10:18 AM
To: Bsu Wml <[email-masked]<mailto:[email-masked]>>; Babyshop <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Sameer Koothalikutty <[email-masked]<mailto:[email-masked]>>; Anees Mansoor <[email-masked]<mailto:[email-masked]>>; Anupama Maharjan <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#312937] - Fw: Your products are on the way

Hi Sanjay,

Please correct the packing & qty of the existing stock.

@Escalations Dxbteam<mailto:[email-masked]>, pls provide the item wise qty ordered & respective values to determine the partial refund amount.

Regards
Sachin
04-5175412

From: Bsu Wml <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 26, 2020 10:08 AM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Babyshop <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sameer Koothalikutty <[email-masked]<mailto:[email-masked]>>; Anees Mansoor <[email-masked]<mailto:[email-masked]>>; Anupama Maharjan <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#312937] - Fw: Your products are on the way

Dear Sir,
we will replace the product but we have only one product on hand one product out of stocks. please advice.

item code
qty on hand
161502599
0
161502602
6

Thanks
Sanjay

________________________________
From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Sent: 23 January 2020 09:05
To: Babyshop <[email-masked]<mailto:[email-masked]>>; Bsu Wml <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sameer Koothalikutty <[email-masked]<mailto:[email-masked]>>; Anees Mansoor <[email-masked]<mailto:[email-masked]>>; Anupama Maharjan <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#312937] - Fw: Your products are on the way

Hi Sanjay (@Bsu Wml<mailto:[email-masked]>), Can you please check on below issue, where customer has received one pc each of the item, whereas it was two pc each for pack of three (six in total for each item code).

Please check & arrange to send missing items.

https://www.babyshopstores.com/ae/en/Baby-and-Moms/Diapering/Baby-Wipes/BABYSHOP-Mamy-Poko-100-Piece-Fragrant-Wipes-with-Green-Tea-Essence---Bundle/p/161502602

https://www.babyshopstores.com/ae/en/Baby-and-Moms/Diapering/Diapers/Disposable/BABYSHOP-Mamy-Poko-Pants-Extra-Absorb-XL-38-Pack-Diaper-12-17-kgs---Bundle/p/161502599

Regards

Sachin

04-5175412

From: Babyshop <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 23, 2019 1:44 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#312937] - Fw: Your products are on the way

External email sender, please take precaution.

Hi Team,

Problem Statement: Missing items
Order Date : 17 Oct 2019
Delivery Date: 5 Dec, 2019
Order ID: 9762686587
Tracking ID: 45489046024
Assistance Required: Need missing item

Issue Description: Customer placed an order for two item which is set of 3 in 2 quantities. However, she received only 2 packs from each items which means 4 packs are missing from each items.

The name of the items are:

#161502599 - - Mamy Poko Pants Extra Absorb XL 38-Pack Diaper 12-17 kgs - Bundle and cost of the item is AED 198.00

#161502602 - - Mamy Poko 100-Piece Fragrant Wipes with Green Tea Essence - Bundle and cost of the item AED 64.00

Customer is with us since 2017 with the total purchase of worth AED 2203.5

Customer is now asking for return and refund. Please check and advice what can be done in this case.

Thank you for your help.

Regards,
Shivani

On Fri, 20 Dec at 5:15 PM , Babyshop <[email-masked]<mailto:[email-masked]>> wrote:

Hi Team,

Problem Statement: Missing items
Order Date : 17 Oct 2019
Delivery Date: 5 Dec, 2019
Order ID: 9762686587
Tracking ID: 45489046024
Assistance Required: Need missing item

Issue Description: Customer placed an order for two item which is set of 3 in 2 quantities. However, she received only 2 packs from each items which means 4 packs are missing from each items.

The name of the items are:

#161502599 - - Mamy Poko Pants Extra Absorb XL 38-Pack Diaper 12-17 kgs - Bundle and cost of the item is AED 198.00

#161502602 - - Mamy Poko 100-Piece Fragrant Wipes with Green Tea Essence - Bundle and cost of the item AED 64.00

​

Customer is with us since 2017 with the total purchase of worth AED 2203.5

Customer is now asking for refund and wants to return the incomplete items.

Please check and advice.

Regards,
Shivani

312937:1125156

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