Subject: Re: Need approval for refund//6458361932
From: Shakeeb Arsalan <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>, Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sat, 25 Jan 2020 10:46:49 -0700 (MST)

Hi Sachin, 

Any update ?? 

Regards 
Shakeeb 

From: "Seeta Seeta" <[email-masked]> 
To: "sachin maheshwari" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "M Ataullah" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, 22 January, 2020 17:07:07 
Subject: Need approval for refund//6458361932 

Hi Sachin, 

With the reference to Order ID:6458361932 Customer placed order for 7 items and as per the tracking number:45058962351 all items were delivered to customer through Aramex. However, customer is claiming that out of 7 she didn't received 1 item. 

We have already check with courier team and they confirmed us that they delivered the items. Agent has also escalated the case to warehouse but we didn't received any update from them. 

The missing item is 161717007 - - Juniors Eddie Moses Baby Basket with Canopy ( the cost of the item is : SAR 279.00) 

Customer is with us since 07/10/19 till now he has 3 successful orders 1070 SAR. 

Kindly assist us whether can we refund the customer or not? 

Regards, 
Shafeeque 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Inayat Ali" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, January 10, 2020 5:32:21 PM 
Subject: Missing item // 6458361932 

Hi Team, 

Problem Statement: Missing item 
Order Date : Dec 26, 2019 

Order ID:6458361932 
Tracking ID: 12345678 
Assistance Required:45058962351 

Issue Description: Customer placed order for 7 items but as per the customer he/she has only received 6 items, Under the consignment details we can see that all 7 items has been shipped/Delivered from our side. 
but the customer insisting that she didn't receive this item : 161717007, ( the cost of the item is : SAR223.00) 
Kindly assist us. 

Regards, 
Shafeeque