Subject: Fwd: [#312787] - Re: Your products are on the way
From: Babyshop <[email-masked]>
To: [email-masked], Sachin Maheshwari <[email-masked]>, Mohd Imran <[email-masked]>, Sameer Koothalikutty <[email-masked]>, Bsu Despatch <[email-masked]>, Babyshop Home Delivery <[email-masked]>, Nabin Poudel <[email-masked]>
Cc: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Jan 2020 17:44:22 +0000

Hi Team,     Order number: 9762867366          Kindly advise if the Power Cord is received at the WH at this time. If so, please call the customer on 0524344688 and arrange a delivery with them. Attaching case history for reference if the above screenshot is not visible.     Thank you for your help!     Regards,  Apoorv   
             
              On
              Wed, 22 Jan at 10:12 AM
              ,  Bsu.wml <[email-masked]>  wrote:
               
Dear Nabin, 

 
 
Still not received this. please update.if you received their in rdc please send WML.  

 
 
Thanks 
 
Sanjay 

 

 

  
 From: Sachin Maheshwari <[email-masked]> 
Sent: 21 January 2020 09:27 
To: Mohd Imran <[email-masked]>; Sameer Koothalikutty <[email-masked]>; Bsu Wml <[email-masked]>; Bsu Despatch <[email-masked]>; Babyshop Home Delivery <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Babyshop <[email-masked]>; Seeta Seeta <[email-masked]>; Urvika Chaudhary <[email-masked]> 
Subject: RE: [#312787] - Re: Your products are on the way - 9762867366

 

Hi 
@Sameer Koothalikutty , Sanjay (@Bsu
 Wml), 
@Bsu Despatch,

@Babyshop Home Delivery

  
 
I will be sending the Power Cord to warehouse today, please arrange to send it to Customers place. 

 
 
Regards 
 
Sachin 
 
04-5175412 

  

 
From: Sachin Maheshwari  
Sent: Sunday, January 19, 2020 5:09 PM 
To: Mohd Imran <[email-masked]> 
Cc: Sameer Koothalikutty <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Babyshop <[email-masked]>; Bsu Wml <[email-masked]>;
 Seeta Seeta <[email-masked]>; Urvika Chaudhary <[email-masked]> 
Subject: RE: [#312787] - Re: Your products are on the way 

 

Hi 
@Mohd Imran, 

 
Cord will be delivered to us by Wednesday & will send the same to customer within next two consecutive working days. 

 
 
Regards 
 
Sachin 
 
04-5175412 

  

 
From: Mohd Imran <[email-masked]>
 
Sent: Saturday, January 18, 2020 1:11 PM 
To: Sachin Maheshwari <[email-masked]> 
Cc: Sameer Koothalikutty <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mustehsan
 Siddiqui <[email-masked]>; Babyshop <[email-masked]>; Bsu Wml <[email-masked]>;
 Seeta Seeta <[email-masked]>; Urvika Chaudhary <[email-masked]> 
Subject: RE: [#312787] - Re: Your products are on the way 

 

Hi 
@Sachin Maheshwari, 

 
Please let us know, on the status of power cord arrangement. 

 
Customer is chasing us badly. 

 
Regards 
 
Imran 

 

From: Sachin Maheshwari <[email-masked]>
 
Sent: Monday, December 9, 2019 5:19 PM 
To: Mustehsan Siddiqui <[email-masked]>; Babyshop <[email-masked]>; Bsu Wml <[email-masked]>;
 Seeta Seeta <[email-masked]>; Urvika Chaudhary <[email-masked]> 
Cc: Sameer Koothalikutty <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: [#312787] - Re: Your products are on the way 

 

Team, 

 
Got this verified from Supplier that this item doesn’t include any power cord or wire inside the box. 

 
Customers are expected to buy & use any 12V power cord. 

 
Please pass this information to customer. 

 
Note – I am trying to arrange the cord from supplier as a special case for this customer. 

 

 
Regards 
 
Sachin 
 
04-5175412 

  

 
From: Mustehsan Siddiqui <[email-masked]>
 
Sent: Monday, December 9, 2019 12:51 PM 
To: Babyshop <[email-masked]>; Sachin Maheshwari <[email-masked]>; Bsu Wml <[email-masked]>;
 Seeta Seeta <[email-masked]>; Urvika Chaudhary <[email-masked]> 
Cc: Sameer Koothalikutty <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: [#312787] - Re: Your products are on the way 

 

Hi Sachin, 

 
Customer is complaining about the item below, he has not received any wires or cables with it. Can you check & confirm if it comes with cables? 

 
https://www.babyshopstores.com/ae/en/Baby-and-Moms/Health-and-Safety/Care/Baby-Monitors/BABYSHOP-BuzzardEye-Fisheye-Camera-with-360-Degree-View/p/160857105

  

 

 

  
 
@Seeta Seeta
@Urvika Chaudhary – Agent has escalated the email without the email thread, how would the team understand
 what are we raising it for? Moreover if the email thread is not sent, agents need to ensure they mention the details such as ITEM ID or the link of the item.

  
 
Please coach the team & make sure this is not repeated as we have couple of similar complaints from our teams. 

 
Regards, 
 
Mustehsan 

 
 
From: Babyshop <[email-masked]> 
Reply-To: Babyshop <[email-masked]> 
Date: Monday, 9 December 2019 at 10:39 AM 
To: Sachin Maheshwari <[email-masked]>, Bsu Wml <[email-masked]>, Mustehsan Siddiqui <[email-masked]> 
Cc: Sameer Koothalikutty <[email-masked]>, Escalations Dxbteam <[email-masked]> 
Subject: Fwd: [#312787] - Re: Your products are on the way

 

 
 
External email sender, please take precaution.

 

 
 
please see the issue, it is about missing items

 
 
Problem Statement: Missing item 
 
Order Date : 22 Nov 2019 
Order ID: 9762867366 
Tracking ID: S000302186191 
 
Assistance Required: need an update about the situation 
 
Issue Description: Customer is claiming that item should include wire and cable too. Please see to this and check & verify. Depending on that please assist with the resolution around this issue 
 
Thanks & Regards 
Abhishek

 

 
On Mon, 9 Dec at 10:08 AM
, Sachin Maheshwari <[email-masked]> wrote:

 

@Mustehsan Siddiqui,

 

 

 
Another case, this order has two items in it & we have no clue for which particular item this issue has been raised.

 

 

 
 
Regards

 
 
Sachin

 
 
04-5175412

 

 

 

 
 
From: Babyshop <[email-masked]>
 
Sent: Thursday, December 5, 2019 7:46 AM 
To: Bsu Wml <[email-masked]>; Sachin Maheshwari <[email-masked]> 
Cc: Sameer Koothalikutty <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Fwd: [#312787] - Re: Your products are on the way

 

 

 
External email sender, please take precaution.

 

 

 
 
Please take a look at ticket #312787 

 

 

 

 
 
Problem Statement: Missing item

 

 

 

 
 
Order Date : 22 Nov 2019 

 

 
Order ID: 9762867366 

 

 
Tracking ID: S000302186191

 

 

 

 
 
Assistance Required: need an update about the situation

 

 

 

 
 
Issue Description: Customer is claiming that item should include wire and cable too. Please see to this and check & verify. Depending on that please assist with the resolution around this issue

 

 

 

 
 
 Thanks & Regards 

 

 
Abhishek

 

 

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