Subject: Re: late delivery / 6444148352
From: Shakeeb Arsalan <[email-masked]>
To: bsj nf <[email-masked]>
Cc: IranBudhathoki <[email-masked]>, navaz nt <[email-masked]>, Hcmadina Wh <[email-masked]>, escalations dxbteam <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, sachin maheshwari <[email-masked]>, Seeta Seeta <[email-masked]>, Asjad Hussain <[email-masked]>, Urvika Chaudhary <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 22 Jan 2020 10:30:10 -0700 (MST)

Hi Team, 

Any update regarding the concern ? 

From: "bsj nf" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "IranBudhathoki" <[email-masked]>, "navaz nt" <[email-masked]>, "Hcmadina Wh" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Sagaya Suresh Kumar" <[email-masked]>, "sachin maheshwari" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Asjad Hussain" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 16 January, 2020 16:22:02 
Subject: late delivery / 6444148352 

Hi 

[ mailto:[email-masked] | @Hcmadina Wh ] 

Please check the below happen order screen shot status and update our related team asap 

However, Customer is claiming that he didn't receive it 

REGARDS 

HARUN 

BABYSHOP GDMS OPRATION 

JEDDAH-2113 

From: Shakeeb Arsalan 
Sent: Thursday, January 16, 2020 1:00 PM 
To: IranBudhathoki <[email-masked]>; Bsj Nf <[email-masked]>; Navaz Nt <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Sachin Maheshwari <[email-masked]>; Seeta Seeta <[email-masked]>; Asjad Hussain <[email-masked]>; Urvika Chaudhary <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: Fwd: late delivery / 6444148352 

External email sender, please take precaution. 

Hi Team, 

Problem Statement : (Not delivered order) 

Order Date : Sep 5, 2019 

Order ID: 6444148352 
Item ID : 160759820 

Tracking ID: 00000080005877810 

Assistance Required : Proof of Delivery 

Issue Description: The order mentioned above showing on hybris as delivered, However Customer is claiming that he didn't receive it. We have escalated the issue several times. 
Kindly advise us regarding the issue, the customer is chasing us constantly. 

Regards, 

Shakeeb 

From: "Asjad Hussain" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 7 January, 2020 13:17:15 
Subject: late delivery 

Hi team. 

with reference to ticket id: 368475 

with reference to order number:6444148352 

order date:Sep 5, 2019 

product type: WWD 

The tracking id:00000080005877810 

The customer is complaining that he did not receive his order but we can see that order has been delivered on 11/27/19 . we have raised the issue with the warehouse but could not get any confirmation and the customer is constantly chasing us for the same. 

kindly do the needful. 

Regards 

Asjad 

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