Subject: Re: Return approval /// 9762686587
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked]
Cc: Seeta Seeta <[email-masked]>, Inayat Ali <[email-masked]>, Apoorv Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>
Date: Wed, 22 Jan 2020 09:06:15 -0700 (MST)

Hi Team, 

Order Date : 17 Oct 2019 
Delivery Date: 5 Dec, 2019 
Order ID: 9762686587 
Tracking ID: 45489046024 
Assistance Required: Need return and refund approval 

Issue Description: Customer placed an order for two items in 2 quantities on 17 Oct, 2019. However as per the description it is showing bundle. 

So customer thought it was a pack of 3 so she purchased both the items. However the items contain only single pack. Now, she wants to return the items. 

The name of the items are: 

#161502599 - - Mamy Poko Pants Extra Absorb XL 38-Pack Diaper 12-17 kgs - Bundle and cost of the item is AED 198.00 

#161502602 - - Mamy Poko 100-Piece Fragrant Wipes with Green Tea Essence - Bundle and cost of the item AED 64.00 

We have already informed return can not done as the items are non-returnable and she keep asking to return both the items. 

We request you to please help us to close this case on priority as customer is with us since 2017 with the total purchase of worth AED 2203.5 

Thank you for your help! 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 17 January, 2020 13:15:43 
Subject: Re: Return approval /// 9762686587 

Hi Team, 

We have already escalated this case to concept team 14 Jan, 2020. But we did not get any response. 

Please check and update. 

Regards, 
Shivani 

From: "Mohd Imran" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Inayat Ali" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shivani Rani" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Sent: Saturday, 11 January, 2020 15:52:48 
Subject: RE: Return approval /// 9762686587 

Please escalate it to the concept. 

And ask for help to get return approval. 

Regards 

Imran 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Friday, January 10, 2020 10:25 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Inayat Ali <[email-masked]>; Urvika Chaudhary <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shivani Rani <[email-masked]> 
Subject: Fwd: Return approval /// 9762686587 

External email sender, please take precaution. 

Hi Team, 

Can you advise regarding the below concern. 

Regards 
Shakeeb 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Inayat Ali" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 10 January, 2020 15:33:23 
Subject: Return approval /// 9762686587 

Hi Team, 

Ticket number: 312937 

Order Date : 17 Oct 2019 

Delivery Date: 5 Dec, 2019 

Order ID: 9762686587 

Tracking ID: 45489046024 

Assistance Required: Need return and refund 

Issue Description: Customer placed an order for two items in 2 quantities. However as per the description it is showing bundle. 

So, customer thought it was a pack of 3 so she purchased both the items. However the items contain only single pack. Now, she wants to return the items. 

The name of the items are: 

#161502599 - - Mamy Poko Pants Extra Absorb XL 38-Pack Diaper 12-17 kgs - Bundle and cost of the item is AED 198.00 

#161502602 - - Mamy Poko 100-Piece Fragrant Wipes with Green Tea Essence - Bundle and cost of the item AED 64.00 

We have already informed return can not done as the items are non-returnable. 

We have already forward the case on 7 Jan, 2020 to the Babyshop concept head for the return approval but did not get any response. 

Kindly check and update can we process return and refund for the items as customer is with us since 2017 with the total purchase of worth AED 2203.5 

Thank you for your help! 

Regards, 

Shivani 

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