Subject: RE: C&C Delay Shipping///6450523651
From: Sagaya Suresh Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Abhishek Sisodia <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Urvika Chaudhary <[email-masked]>, Jessie Caparas <[email-masked]>, Anwar Abdullah <[email-masked]>, Qazi Mohammed <[email-masked]>
Date: Wed, 22 Jan 2020 09:09:57 +0000

Dear Seeta – Customer received another carton box through AWB – 45051246225 ON 23rd Nov 2019.

Kindy Confirm once again with customer end about this delivery status.

Item Code – 161178343 , 161481016

Regards
Sagaya Suresh
+966 565165997
From: Seeta Seeta <[email-masked]>
Sent: Wednesday, January 22, 2020 12:00 PM
To: Sagaya Suresh Kumar <[email-masked]>; Jed Conlocops2 <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Sree Adhikessavan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Abhishek Sisodia <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Urvika Chaudhary <[email-masked]>
Subject: Re: C&C Delay Shipping///6450523651

External email sender, please take precaution.
Hi Team,

can you please check and updates us on below case asap

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Sagaya Kumar" <[email-masked]<mailto:[email-masked]>>, "Jed Conlocops2" <[email-masked]<mailto:[email-masked]>>, "Ramesh Gottimukkala" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 20, 2020 4:16:25 PM
Subject: C&C Delay Shipping///6450523651

Hi Team,

With the reference to order number: 6450523651, customer placed the order on Nov 8, 2019 for 4 items and out of that 2 has been already collected by customer. Other 2 items are still showing READY_TO_SHIPPED.

We request you to kindly look into this case and expedite the delivery for non deliver items as customer is chasing us for his order since Nov 2019.

Awaiting for your response.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Manager Haddab" <[email-masked]<mailto:[email-masked]>>, "Rydconloc cnc" <[email-masked]<mailto:[email-masked]>>, "Parvez Khan" <[email-masked]<mailto:[email-masked]>>, "ksaconloc ops" <[email-masked]<mailto:[email-masked]>>
Cc: "Ramesh Gottimukkala" <[email-masked]<mailto:[email-masked]>>, "Suvadeep Saha" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>, "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 15, 2020 11:31:42 PM
Subject: Re: Late collection

Hi all.

Any update ?
________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Manager Haddab" <[email-masked]<mailto:[email-masked]>>, "Rydconloc cnc" <[email-masked]<mailto:[email-masked]>>, "Parvez Khan" <[email-masked]<mailto:[email-masked]>>, "ksaconloc ops" <[email-masked]<mailto:[email-masked]>>
Cc: "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>, "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 4 January, 2020 20:12:04
Subject: Fwd: Late collection

Hi Team,

Kindly assist with the following concern.

Regards
Shakeeb

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 4 January, 2020 11:07:58
Subject: Late collection

Hi Team,

This case has been escalated many times but could not be resolved due to response from any escalation team. Order ID 6450523651 has been picked up partially and 2 items are still incomplete and not shipped.

Problem Statement: Late collection - Customer purchased 4 items, only two items has been collected.

Order Date : Nov 8, 2019
Order ID: 6450523651
Tracking ID: 645052365123999991

Assistance Required: Need urgent collection

Issue Description: Please either process the refund for the same or either make the two items ready for collection. Customer purchased 4 items, only two items has been collected.

Issue URL : https://landmarkgroupservice.freshdesk.com/a/tickets/261339

Thanks for the assistance.

Regards,
Abhishek Sisodia

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