Subject: RE: Need proof of Collection /// 6633678441
From: Malik Ismail <[email-masked]>
To: Qazi Mohammed <[email-masked]>, Apoorv Joshi <[email-masked]>, Splash Bukhariya <[email-masked]>
Cc: Yousuf Khan <[email-masked]>, Jessie Caparas <[email-masked]>, Naseem Siddiqi <[email-masked]>, Varun Sharma <[email-masked]>, Seeta Seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Inayat Ali <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Anwar Abdullah <[email-masked]>
Date: Wed, 22 Jan 2020 07:00:03 +0000

@Qazi Mohammed<mailto:[email-masked]>,

Raised to tech team. https://landmark.atlassian.net/browse/REL-81277

Regards,
Malik Ismail
From: Qazi Mohammed <[email-masked]>
Sent: Wednesday, January 22, 2020 10:53 AM
To: Apoorv Joshi <[email-masked]>; Splash Bukhariya <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Yousuf Khan <[email-masked]>; Jessie Caparas <[email-masked]>; Naseem Siddiqi <[email-masked]>; Varun Sharma <[email-masked]>; Seeta Seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Inayat Ali <[email-masked]>; Urvika Chaudhary <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Anwar Abdullah <[email-masked]>
Subject: RE: Need proof of Collection /// 6633678441

Hi @Apoorv Joshi<mailto:[email-masked]>,

It’s not possible to do RTS for subjected order because order collection date is 31-Aug 2019.

Dear @Malik Ismail<mailto:[email-masked]>,
Can you initiate refund from backend to close below issue.

Regards,
Mohammad Qazi
Centrepoint KSA
Extn:3540

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 21, 2020 9:46 PM
To: Splash Bukhariya <[email-masked]<mailto:[email-masked]>>
Cc: Yousuf Khan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Naseem Siddiqi <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>
Subject: Re: Need proof of Collection /// 6633678441

External email sender, please take precaution.
Dear Rashid,

If the order is physically available at the store, is it not possible to do the RTS? If it is, please proceed with RTS and refund the customer for the same.

Kindly advise. Thank you for your help!

Regards,
Apoorv
________________________________
From: "Splash Bukhariya" <[email-masked]<mailto:[email-masked]>>
To: "Yousuf Khan" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Naseem Siddiqi" <[email-masked]<mailto:[email-masked]>>, "Varun Sharma" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Qazi Mohammed" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Anwar Abdullah" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 21, 2020 11:52:43 AM
Subject: Re: Need proof of Collection /// 6633678441

Hi Team,

Subjected order physically available in our store. One of our staff mistakenly updated as customer picked up completed.

I request you to initiate refund for this order from backend to resolve this issue.

Or else connect with customer and arrange short banking.

REGARDS,
Mohammad Rashid
Splash Bukhariya
Mobile : 0534520541
EXT : 6515 (Between 5am to 2pm)
E-mail : [email-masked]<mailto:[email-masked]>
________________________________
From: Yousuf Khan <[email-masked]<mailto:[email-masked]>>
Sent: 21 January 2020 09:14
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Naseem Siddiqi <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Cc: Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Splash Bukhariya <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; ali inayat <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>
Subject: RE: Need proof of Collection /// 6633678441

Dear Naseem/Jessie/Qazi,

Please note that this customer never picked-up any order nor she visited the store and as per Qazi and the store staff Rashid discussion this order been returned to store in ORPOS earlier.

Warm Regards,

Mohammed Yousuf Khan

Buraidha (Splash) – KSA.

Mobile: +966 548.675.174, Ext: 6062
Email: [email-masked]<mailto:[email-masked]>

Al Roshan Tower I Buraida l Saudi Arabia

www.splashfashions.com<http://www.splashfashions.com/> | www.landmarkgroup.com<http://www.landmarkgroup.com/>

<http://landmarkgroup.com/>

<https://www.facebook.com/splashfashions>   <https://www.instagram.com/splashfashions>    <@LandmarkArabia>   <https://www.linkedin.com/company/landmark-group> 

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 21, 2020 8:34 AM
To: Naseem Siddiqi <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Yousuf Khan <[email-masked]<mailto:[email-masked]>>
Cc: Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Splash Bukhariya <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; ali inayat <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>
Subject: RE: Need proof of Collection /// 6633678441
Importance: High

Hi All,

Still no update for the below case from yesterday.

This is extremely urgent

From: Naseem Siddiqi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 20, 2020 11:12 AM
To: Varun Sharma <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Yousuf Khan <[email-masked]<mailto:[email-masked]>>
Cc: Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Splash Bukhariya <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; ali inayat <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>
Subject: RE: Need proof of Collection /// 6633678441

Hi Yousuf,

See below issue with the Bukhariya store not  can  you check and close it imm

Thanks and Regards,

Naseem Siddiqi

Direct Line: +966 11 207 8292 Ext.3139

Mobile: +966 546 971191

E-mail :[email-masked]<mailto:[email-masked]>

Address: P.O. Box 91861, Riyadh, KSA

www.splashfashions.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.splashfashions.com%2F&data=02%7C01%7Cyousuf.khan%40landmarkgroup.com%7C7303a55a0a4d48b334ea08d79e337ad7%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637151816243670096&sdata=cB1awYbrR7Yx9qqCrUeqkcX0HpAL0ZCcH2VJm%2FTT0vI%3D&reserved=0> | www.landmarkgroupme.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroupme.com%2F&data=02%7C01%7Cyousuf.khan%40landmarkgroup.com%7C7303a55a0a4d48b334ea08d79e337ad7%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637151816243680048&sdata=1XaveH1ekh16m2SEqXN4gC3sml97RwOFhb9Am5FvR0o%3D&reserved=0>

From: Varun Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 20, 2020 9:53 AM
To: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Naseem Siddiqi <[email-masked]<mailto:[email-masked]>>
Cc: Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Splash Bukhariya <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; ali inayat <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>
Subject: RE: Need proof of Collection /// 6633678441

Adding @Naseem Siddiqi<mailto:[email-masked]> from KSA team. Naseem please help get an answer on the order below from Bukhariya store, as it is an urgent customer issue.

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 20, 2020 10:51 AM
To: Varun Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Splash Bukhariya <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; ali inayat <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>
Subject: Need proof of Collection /// 6633678441
Importance: High

External email sender, please take precaution.

Hi Varun,

With the reference to order number 6633678441, customer placed the order on May 7, 2019 for 159966447 - - Moulded Support Bra with Adjustable Straps (Quantity 4) and as per the hyrbis the order has been already collected on 31/08/19 01:44.  However customer contacted us on 27 Oct informing that she didn't collected the order from the store.

We have already escalated the case to @Mohammad Qazi and he informed us that we need to get in touch with Splash standalone store, same concern was also sent to splash bukhariya team as well but we didn't received any update from them.

The customer is with us since May 2019 and there's only 2 order in her account. As in her 1st order she is claiming that she didn't collected the order and in her 2nd order it was NOT_PICKED.

So we request you to look into this concern and help us to close the case.

Waiting for your response.

Thanks & Regards,

Seeta Kunwar

________________________________

From: "qazi mohammed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "anwar abdullah" <[email-masked]<mailto:[email-masked]>>, "Splash" <[email-masked]<mailto:[email-masked]>>, "Splash Bukhariya" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 16, 2020 12:24:45 PM
Subject: RE: Need proof of Collection /// 6633678441

Dear @Shakeeb Arsalan<mailto:[email-masked]>,

Subjected order related to Splash standalone store.

We are responsible for centrepoint issues.

Can you escalate this issue to @Splash<mailto:[email-masked]> or @Splash Bukhariya<mailto:[email-masked]>

Regards,

Mohammad Qazi

Centrepoint KSA

Extn:3540

From: Shakeeb Arsalan [mailto:[email-masked]]
Sent: Wednesday, January 15, 2020 9:33 PM
To: Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Need proof of Collection /// 6633678441

External email sender, please take precaution.

Hi Team,

Kindly assist with the following concern.(it has been pending since May)

Regards
Shakeeb

________________________________

From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 15 January, 2020 19:01:10
Subject: Need proof of Collection /// 6633678441

Hi Team,

Problem Statement: Customer has not collected the order

Order Date : May 7, 2019

Order ID: 6633678441

Tracking ID: 201905070515769

Store Code: Splash30131

Assistance Required: Need proof of Collection

Issue Description: The order was placed on 07/05/19, And as per hybris the order has been collected on 31/08/19 but customer claims that he did not collect the order .

Kindly assist us to resolve the case as we have  emailed the store as well but did not receive any response.

Regards,

Shafeeque

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com&data=02%7C01%7Cyousuf.khan%40landmarkgroup.com%7C7303a55a0a4d48b334ea08d79e337ad7%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637151816243680048&sdata=l5zPLGhtc430ennPsPIrLui1bU90RGu9pKP%2Fzz6h4Iw%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com