Subject: RE: Missing item - 6455604512
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>
Cc: Suvadeep Saha <[email-masked]>, Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>, Ahmad Daher <[email-masked]>
Date: Wed, 22 Jan 2020 04:57:01 +0000

Please check with Shipa how many parcel shipped and delivered

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, January 22, 2020 4:22 AM
To: Sagaya Suresh Kumar <[email-masked]>
Cc: Suvadeep Saha <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Inayat Ali <[email-masked]>; Ahmad Daher <[email-masked]>
Subject: Missing item - 6455604512

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6455604512

Customer is reporting not receiving the following item: 162104892 - - Baby Trend Resort Elite Nursery Center

Kindly confirm how many items/packages/pallet/container were handed over to Shipa. Also, please share the manifest for the same.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ahmad Daher" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 21, 2020 11:09:49 PM
Subject: Missing item 6455604512

Dear Team

The order ID 6455604512  , there is one missing item which is   162104892

Kindly check and revert

​Ticket 342432

Hi Team,
Problem Statement: (Missing items)

Order Date : Dec 4, 2019
Tracking ID: S000331247759
Order ID: 6455604512
​

The missing item is 162104892 - - Baby Trend Resort Elite Nursery Center with Elasticised Waistband the cost of the item is SAR999.00.

Issue Description: Customer placed order for 4 items but as per the customer she has only received 3 items, Under the consignment details we can see that all 4 items has been Delivered from our side.
​

Regards,
​Ahmad

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