Subject: Re: [#348955] RE: Refund Issue - 9751901269
From: PayFort Operations Team <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Jan 2020 14:14:20 +0000 (UTC)

Dear Malik,     My pleasure, dear.   ​      Please let us know if you need any further assistance.   ​   ​We will close this ticket but will remain at your disposal if you ever wish to reach us back.    

 Since your valuable feedback is essential to our improvement, We kindly invite you to participate in the quick satisfaction survey that you will be receiving shortly.      Viktoria Baranova  Program manager          
             
              On
              Tue, 21 Jan at  5:57 PM
              ,  Malik Ismail <[email-masked]>  wrote:
               
 Hi Viktoria, 

  

 Thank you for the update. 

  

 Regards, 

 
Malik Ismail

 

  

 
  
 From: PayFort Operations Team <[email-masked]>
 
Sent: Tuesday, January 21, 2020 5:51 PM 
To: Malik Ismail <[email-masked]> 
Cc: Venkata Burle <[email-masked]>; Hiren Sadhwani <[email-masked]>; [email-masked]; Escalations Dxbteam <[email-masked]>; [email-masked]; [email-masked]; [email-masked];
 [email-masked]; [email-masked] 
Subject: Re: [#348955] RE: Refund Issue - 9751901269 

 

 
External email sender, please take precaution.

 

 

 Hi Malik,

 

  

 
 
 ​Please note that we have processed the refund for the said amount.  

 
 
 ​ 

 

RRN for this refund is 002200284536. 

 

 
 ​ 

 

 

Please let us know if you need any further assistance. 

 

  

 
 
 Viktoria Baranova 

 
 
 Program manager 

 

 

 

 

 

 

 
On Tue, 21 Jan at 9:10 AM
, Malik Ismail <[email-masked]> wrote: 

 

 
 Hi Harsh, 

 

 

 
 
Thank you for clarification.

 

   

 

Refund amount AED 50.4 – Order 9751901269

 

   

 

@Venkata
 Burle

 

   

 

FYI

 

   

 

Regards,

 

 
Malik Ismail

 

 

 From: PayFort Operations Team <[email-masked]>
 
Sent: Monday, January 20, 2020 4:15 PM 
To: Malik Ismail <[email-masked]> 
Cc: Hiren Sadhwani <[email-masked]>; [email-masked]; Escalations Dxbteam <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked] 
Subject: Re: [#348955] RE: Refund Issue - 9751901269 

 

 

 
 
External email sender, please take precaution.

 

 

 

 Hi Malik,

 

 

 

 

 Good Evening! 

 

 
 ​ 

 

 
 ​Thank you for contacting Payfort. 

 

 
 ​ 

 

 
 ​Kindly note that as communicated several times before, your system sends the same operation request several times so for this case the amount was captured already while your system
 tried to capture the same amount several times so all trials get declined; & accordingly, no refund will be accepted.

 

 

 

 

 

   

 

 
 As a workaround, we can refund the transaction through the processor directly. So, please confirm the amount you need to refund.

 

 

 

 

 Regards, 

 

 

 Harsh Kothari 

 

 
 
Support Executive

 

 

 

 

 

 

 
Ph: UAE +971 45739800 (Option
 2)  

 

 
 
Email: [email-masked]

 

 

 

 

 

 

 

 SWITCH IT ON! 

 

 

 

 

 

 

 

 

 
348955:58665

 

 
 
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348955:58665

 

 

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