Subject: Re: Refund issue 268514
From: Inayat Ali <[email-masked]>
To: Asjad Hussain <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 21 Jan 2020 06:35:38 -0700 (MST)

Hi Asjad 

Its done on 20-1-2020. 

Customer will receive within 5 to 7 days. 

Thanks 
Inayat Ali 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "ali inayat" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, 21 January, 2020 08:41:30 
Subject: Re: Refund issue 268514 

Hi team, 

any update? 

Thanks 

From: "Malik Ismail" <[email-masked]> 
To: "Inayat Ali" <[email-masked]> 
Cc: "Arjun Thapa" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Asjad Hussain" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Sent: Sunday, January 19, 2020 2:06:54 PM 
Subject: RE: Refund issue 268514 

Hi Inayat , 

Noted. 

Regards, 

Malik Ismail 

From: Inayat Ali <[email-masked]> 
Sent: Sunday, January 19, 2020 11:37 AM 
To: Malik Ismail <[email-masked]> 
Cc: Arjun Thapa <[email-masked]>; Seeta Seeta <[email-masked]>; Urvika Chaudhary <[email-masked]>; Asjad Hussain <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Refund issue 268514 

External email sender, please take precaution. 

Hi Malik 

Please find bank details: 

Name of the bank: ANB 

Type of account: Sadad Account 

Account number: 131066412680017 

IBAN : SA8530400108066412680019 

Swift code (8 characters): ARNBSARI 

Branch name: ARAB NATIONAL BANK 

Branch address: KING FAISAL STREET NORTH MURABA 

Thanks 
Inayat Ali 

From: "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Arjun Thapa" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Asjad Hussain" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "ali inayat" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 14 January, 2020 19:07:52 
Subject: RE: Refund issue 268514 

Thanks Arjun. 

[ mailto:[email-masked] | @Seeta Seeta ] , 

Please send mail to customer to get bank details to process refund. 

Regards, 

Malik Ismail 

From: Arjun Thapa < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 14, 2020 5:33 PM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >; asjad hussain < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; ali inayat < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund issue 268514 

Hi Malik, 

Please refer the credits in bank statement. 

	

Date 	

HijraDate 	

Time 	

Description 	

Remarks 	

Credit 

30-May-19 	

25/09/1440 	

03:15 	

Merchant Payment 	

P1000000000004213489/AIWY3NB1559218378326 Payment 	

26.47 

	

Date 	

HijraDate 	

Time 	

Description 	

Remarks 	

Credit 

9-Nov-19 	

12/03/1441 	

12:39 	

Merchant Payment 	

P1000000000004467546/CVCHVK21573292220540 Payment 	

67.92 

Thanks & Regards 

Arjun Thapa 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 14, 2020 10:20 AM 
To: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Arjun Thapa < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >; asjad hussain < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; ali inayat < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund issue 268514 

Hi Arjun, 

Please check and confirm if below amounts credit to company statement. 

Tnx ID P1000000000004213489 – Date 30-5-2019 – SAR 27 

Tnx ID P1000000000004467546 – Date 9-11-2019 – SAR 69 

Regards, 

Malik Ismail 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 14, 2020 11:07 AM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >; asjad hussain < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; ali inayat < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Refund issue 268514 
Importance: High 

External email sender, please take precaution. 

Hi Malik, 

Could you please help is in below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "asjad hussain" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 7, 2020 12:14:03 PM 
Subject: Refund issue 

Hi Team, 

with reference to ticket id: 268514 

Problem statement : SADAD Deduction has been done as per customer 

Customer's Email ID : [ mailto:[email-masked] | [email-masked] ] 

Assistance required : Kindly follow the attachment below as per the customer it is sadad bank statement showing that money have been deducted twice from his account by us. 
1- first time was on 05/30/2019 and 27 SAR has been deducted 
2- second time was on 9/11/2019 and 69 SAR has been deducted. 

Kindly Advise us. 

Regards 

Asjad 

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